Unit 11 Dealing with Emergencies民航服务英语Lead-inDiscussion: What kind of emergent situation may happen during a flight? Can you give some examples?民航服务英语Knowledge Base Words and Phrasesbumpy bmp adj.颠簸的aged edd adj.年老的nervous nvs adj.紧张不安的captain kptn n.机长upset pset adj.沮丧的turbulence tbjlns n.紊流lose luz vt.丢失speedy spid adj.快速的encounter nkant vt.遭遇arrangement rendmnt n.安排elevator elvet n.电梯inch nt n.英寸Unit 11 Dealing with Emergencies民航服务英语Key SentencesLadies and gentlemen：We are encountering turbulencePlease return to your seats and fasten your seat belts. Thank you ！ 尊敬的旅客：我们遇到气流，请回到您的座位上并系好安全带，谢谢！ Because its impossible for the plane to land, the airport has been closed. 由于飞机不能着陆，机场已经关闭。 Im afraid we can do nothing about it. 恐怕对此我们无能为力。 Im sorry to hear that. Are you sure youve lost it in the cabin? 很遗憾，您确定丢在机舱内了吗？ Please leave your name, address, telephone number and everything about your handbag. 请留下您的姓名、地址、电话号码和关于您行李的一切信息。 Please remain calm. Youd better think it over. 请您冷静。您再好好想一想。 If they have any information about it, theyll get in contact with you. 如果他们有关于行李的任何信息，他们会与您取得联系。 Ill report to the captain immediately. 我将马上向机长汇报。 Hell send the message to the ground staff at the airport. 他会给机场地面工作人员发信息。Unit 11 Dealing with Emergencies民航服务英语Part I DialogueExercise1 Decide true(T) or false(F). 1. The flight is delayed because of the air control. ( ) 2. The passenger will meet his friends at the airport. ( ) 3. The flight company will offer accommodation to the passengers. ( ) 4. The passenger was sure that he left his handbag in the waiting room. ( ) 5. The handbag is very important because of the documents. ( ) Exercise 2 Communicative Activities. Group role-play. 1. Due to the bad weather, flight CA981 from Beijing to New York will be delayed. Mr. Bill is worried about their schedule, now he is asking about the arrangement. 2. Jackson found that he lost his handbag, he needed the help from stewardess.Unit 11 Dealing with Emergencies民航服务英语Part I DialogueExercise 3 Match similar words. Upsethotel Accommodationsad Agedlift Speedytell Elevatorquick Encounterold InformmeetUnit 11 Dealing with Emergencies民航服务英语Part II ReadingExercise 1 Put these words into the right column. hijackings small injuries intoxicated passengers on-board births and deaths smoke in the cabin bleeding nose dangerous goods emergency landings illnessMore frequent situationsEmergency trainingUnit 11 Dealing with Emergencies民航服务英语Part II ReadingExercise 2 Look at the following pictures and write down the situation names._ _ _ _ _ _ _ _ _ _ _Unit 11 Dealing with EmergenciesExercise Fill in the blanks. Ladies and gentlemen: We have_with some turbulence. Please_to your seat and_your seatbelt. If you are having your_, please_care of your drinks. Please do not use the_until the sign_off. Cabin service will be_during this period.民航服务英语Part III AnnouncementsUnit 11 Dealing with Emergencies民航服务英语Part IV Additional Knowledge1. Brief introduction to Deutsche Lufthansa AG Unit 11 Dealing with Emergencies民航服务英语Part IV Additional Knowledge2. Brief introduction to BerlinUnit 11 Dealing with Emergencies民航服务英语Part IV Additional KnowledgeExercise 1 Check the words.Exercise 2 Use simple words or expressions from this text you have learned to describe Berlin.globaladhere economicstrategic criteriaindustry operatesubsidiary associateattach qualityinnovation populationcompose encompassingcorporation continentaldestinationUnit 11 Dealing with Emergencies民航服务英语Part V Progress CheckWords I have learned in this unit are:bumpynervousinformupsetloseencounterelevatorarrangementaccommodationinconveniencepatienceturbulencea wide variety offrequentsituationdestinationqualitycreativeglobalaviationpopularUnit 11 Dealing with EmergenciesSentences I have learned in this unit are:I can：Ladies and gentlemen：We are encountering turbulencePlease return to your seats and fasten your seat belts. Thank you Its impossible for the plane to land. So the airport has been closed. Im afraid we can do nothing about it. Im sorry to hear that. Are you sure youve lost it in the cabin? Please leave your name, address, telephone number and everything about your handbag. Please remain calm. Youd better think it over. If they have any information about it, theyll get in contact with you. Ill report to the captain immediately. Hell send the message to the ground staff at the airport.民航服务英语Part V Progress Check master the broadcast in the cabin take notes on the lost luggageUnit 11 Dealing with Emergencies