Page 1HR Business Partner Page 2Business TransformationWorld Markets V(com) = zero = death V(com)V(wm)=growthComPage 3Change Change Change ChangePage 4Value ToCompanyCost of doing businessTransformation TodayCRM, Branding Call Centers Online Stores pcOrder/Supply Chain Customer DatabaseLowHighHighSolutions/ Service/ E-Business / Professional Service System integrationTraining Organization RealignmentTraining InfrastructureSpecialized productsBusiness TransformationVolume ProductsAero, palmtop, web appliancesYesterdayPage 5Company Culture Shared Values1982-19911992-19981999 OnwardsProduct focus and driven First to market Do the right things Common sense works We are all in it togetherMarket focus and driven Set the right directions Be efficient - do more with less Figure out how to get the job doneCustomer focus and driven Empowerment Set the right priorities Reward success Intelligent risk-taking Be effective StyleMake a difference personally Proactive communications Collaborative teamwork Help others to succeedBe aggressive, but not confrontational Tops down decision making Focus on the job Long hours symbolize contributions Blame the matrix in event of failureAssertive Open Focus on the outcome of job Getting job done symbolizes contributions FunSkillsDrive and execution Industry knowledge Flexibility, versatility Technical innovation Listening PersuasionManagement Drive and execution Long run perspective Ability to tolerate conflicting priorities Industry knowledge Field expertiseLeadership Customer knowledge Drive and execution Effective listening Teamwork Field of expertise Out-of-the-box thinkingPage 6Service Profit ChainInternal Service QualityRevenueRevenue GrowthGrowthProfitabilityProfitabilityEmployeeEmployee SatisfactionSatisfactionEmployee RetentionEmployee ProductivityExternal Service ValueCustomerCustomer SatisfactionSatisfactionCustomer Customer LoyaltyLoyaltyPage 7resulting in the deliveryresulting in the delivery of our revenue and marginof our revenue and margin FINANCIALFINANCIAL commitmentscommitmentsconstantly, creativelyconstantly, creatively finding betterfinding better OPERATIONALOPERATIONAL ways to deliver our unique value propositionways to deliver our unique value propositionTalented, motivated, empoweredTalented, motivated, empowered PEOPLEPEOPLEand become theand become the #1 or #2 player in each #1 or #2 player in each MARKETMARKET where we competewhere we competeso we create unique value for ourso we create unique value for our CUSTOMERCUSTOMER As we help them meet their missionAs we help them meet their missionBalanced Scorecard and the Profit/Value ChainPage 8Human Resource ManagementCompensation & Benefits Recruitment, Termination, Transfer etc.Employee Relations Mgt.Performance Mgt.Career DevelopmentHuman Resource Information SystemHuman Resource StrategyStaffingTraining & DevelopmentPage 94 Roles HR to PlayPEOPLEPROCESSESFUTURE/STRATEGIC FOCUSDAY-TO-DAY OPERATIONAL FOCUSStrategic Partner Strategic HR Planning HR as Business Partner Culture and Values Community RelationsChange Agent Staffing Organizational Design Change Management Planning Performance Management Training and DevelopmentEmployee Relations Expert Employee Relations Labor Relations Environment & Safety Health & SecurityAdministrative Expert Compensation design Benefits administration HR Information Systems Legal CompliancePage 10Corporate Strategy and HR StrategyBusiness StrategiesBusiness StrategiesMissionMission VisionVisionHuman Resources StrategyHuman Resources StrategyCorporate StrategyCorporate StrategyCase for ChangeCorporate DirectionPage 11Company 2001VisionEverything to the InternetMissionTo enable human achievement by transforming information technologyStrategyLeadership in Internet access and infrastructure through superior technology, services and partnershipsObjectivesBalanced across employee, customer, market, financial & operationalAttitudeInspiredPage 12Corporate Strategic GoalsqProcess speed and simplicity: Develop industry leading time-to-market and operational processes and infrastructureqStrong brand: Build a strong, unified and globally recognized identity though consistent values and behaviorsqMatrix management: Cooperate seamlessly across our company to serve our customersqLeadership: Develop strong, diverse leadership which balances strategic thinking, operational focus and employee engagementPage 13Corporate Strategic GoalsqGreat people: Empower the most innovative, trusted and diverse talent in our industryqCustomer satisfaction: Understand our customers expectations and measure our performance in meeting and exceeding themqPractical innovation: Develop products, services and solutions that will inspire our diverse customersqTrusted partnerships: Inspire trust by managing quality relationships, acquisitions, and alliances Page 14Human Resou