商务旅行6.1 Business Travel p1. check-in desk 办理登机手续的柜台p2. overbook v. 超出预订、预订超额 p3. change his story 改变了说法p4. I bet 相当于I thinkp5. information desk 问讯处p6. the first class lounge 一等舱候机室p7. buffet 自助餐或供应便餐柜台p8. They couldnt do enough for me 他们 为我做的太多了。p9. cause chaos 引起混乱p10. apply the rules 执行规定p11. ask for a refund 要求退款pbusiness / economy class 商务舱/经济舱ppay an excess charge 额外付费pcredit card fraud 信用卡诈骗pconsumer help section 消费者服务栏目pfollow-up letter 追踪信件旅行安排6.2 Travel arrangements pamenities便利设施pa Jacuzzi 按摩浴缸phair dryer 吹风机pfitness room 健身房pair conditioning空调plaundry service 干洗服务ptravel agent 旅行代办人pdivert to 转移，转向plaptop 笔记本电脑pMaster suite and junior suite 主（豪华） 套房和普通（简单）套房。pcontemporary cuisine 现代菜肴pstate-of - the art 先进的pnine -hole golf course 九洞高尔夫球场 multilingual concierge service 多语言的 接待服务ppurchasing manager采购经理pbanquet chef宴会大厨pmanager of audio/visual services音响部经理pcustodian管理员pauditor账目审计员pfood& beverage director餐饮部经理pdirector of sales & marketing 市场销售部经理prooms division manager客房部经理pmaintenance mechanic维修技工plaundryman/woman洗衣工pfront desk clerk大堂工作人员pmaintenance chief维修部主管phousekeeping supervisor 房管部主管