企業流程管理之聰明整合企業流程管理之聰明整合AgendaqEAI平台與台塑加油站POS整合案例 qRosettaNet與華亞科技B2B整合案例BizTalk平台應用BizTalkBizTalk台塑企業電子採購 工程發包INTELCOMPEQUTAC塑化加油站 POS訂單融資 (五家銀行)台中港 船舶簽証保險公司(10家)電子發票POS HQPOS HQERPERPR ROOS SE ET TT TA AN N E ET TCRMCRMOtherOtherINFINEONEAIEAI應用應用加油站加油站POSPOS系統系統Agendaq 加油站POS系統介紹 q EAI整合說明q EAI應用效益v加油站遍佈全省各地v傳統積點活動僅能於單站整體行銷不易v各站帳務難以掌握v管理制度難以落實背景說明系統功能加油站加油站 泵島設備泵島設備泵島泵島POSPOS系統系統加油卡加油卡商務卡商務卡現金現金 會員會員ICIC卡卡賒銷賒銷信用卡信用卡 油票油票/ /禮劵禮劵POSPOS 管理系統管理系統加油站加油站 辦公室設備辦公室設備銀行銀行信用卡公司信用卡公司徵信資訊系統徵信資訊系統報表列印報表列印後台資料後台資料 管理及整檔管理及整檔專線專線撥接撥接預付預付TBATBA汽車汽車 精品系統精品系統總部總部 車隊卡車隊卡加油島POS系統全國加油站全國加油站台亞加油站台亞加油站加油站別 安裝站數台亞124全國84單站11合計219使用現況EAI整合說明企業總部企業總部ERPERP系統系統系統架構圖BizTalkBizTalk ServerServer總部系統總部系統其他系統其他系統InternetInternetOrchestrationXMLXMLXMLXMLXMLXMLXMLXMLXMLl l資料交換標準資料交換標準XMLXMLl lBizTalkBizTalk平台資料快平台資料快 速整合速整合資料整合迅速可靠交易量統計台塑直營加油站台塑直營加油站 (2004(2004年年1111月月) )加油站交易筆數單筆金額資料大小124 站350萬筆 500 元1.2 GBEAI應用效益l l油槽自動補庫油槽自動補庫 偵測油槽液位，回傳總部， 當儲量不足時，自動補庫l l客戶關係管理客戶關係管理 導入客戶資料管理機制,以提 供營運分析並制定相關促銷 活動。商業智慧油槽安全存量降低1天v 電腦統一設定油品價格調整時間及幅度 v 價格調整迅速一致迅速油品價格調整作業v 提供電腦刷卡考勤紀錄機能取代原卡鐘作業,可迅速統計人員出勤資訊 v 與企業ERP考勤薪資系統整合,大量節省人工計算薪資作業企業總部企業總部 ERPERP系統系統考勤考勤薪資薪資員工考勤計算節省 4人 工作量v各加油站將客戶之積點資料準確及有效的傳至 總部，完成積點之累計。Internet積點計算積點計算客戶客戶 積點積點總部總部銷售銷售 明細明細加油站加油站 會員卡會員卡IC IC 卡卡車隊卡車隊卡條碼條碼跨站積點v透過總部對各加油站之資料傳送，客戶可於 各地不同點之加油站進行累積點數之兌換。總部總部加油站A加油站B加油站C加油站D加油站E加油站F加油站G 積點兌換Internet贈品兌換，積點異動贈品兌換，積點異動積點及贈積點及贈 品庫存異品庫存異 動動後台後台Web查詢跨站點數兌換v 已整合會員卡積點數可與台塑購物網點數共用 v 將進一步整合Forte化妝品與台朔汽車會員積點 共用，擴大卡片使用利基，提高客戶消費意願與 產品市占率會員IC卡與異業結盟加油站POS系統EAI應用效益v 即時掌握所有加油站之營運資訊，強化 經營管理，日報即時呈現。v 整合IC會員卡及贈品積點資訊，統一行 銷資源，商品庫存及時掌握。v 加強POS資訊系統與ERP資訊系統整 合，使企業資訊系統結合為一體， 達 成一日結帳的目標。B2BiB2Bi應用應用華亞科技華亞科技 RosettaNetRosettaNet王仁和王仁和 李忠憲李忠憲Agendaq RosettaNet Introduction q RosettaNet Case Studyq DemoRosettaNet Standards RosettaNet Implementation Framework (RNIF) Dictionaries Partner Interface Processes (PIPs)RN Implementation FrameworkCore Specification describes packaging, routing, and transport of messages & business signalsTwo versions existpRNIF 1.1pRNIF 2.0 Based on common Internet standards: HTTP(S), MIMEProvides secure & reliable framework for message delivery & transaction completionPIP Clusters and SegmentsCluster 0: RosettaNet Support Segment 0A: Administrative(1) Segment 0C: Testing(4)Cluster 1: Partner Product & Service Review Segment 1A: Partner Review(2) Segment 1B: Product & Service Review(1)Cluster 2: Product Information Segment 2A: Preparation for Distribution(12) Segment 2B: Product Change Notification(11) Segment 2C: Product Design Information(10) Segment 2D: Collaborative Design & EngineeringCluster 3: Order Management Segment 3A: Quote & Order Entry(14) Segment 3B: Transportation & Distribution(11) Segment 3C: Returns & Finance(7) Segment 3D: Product Configuration(1)Cluster 4: Inventory Management Segment 4A: Collaborative Forecasting(6) Segment 4B: Inventory Allocation(2)Cluster 4: Continued. Segment 4C: Inventory Reporting(1) Segment 4D: Inventory Replenishment(1) Segment 4E: Sales Reporting Segment 4F: Price ProtectionCluster 5: Marketing Information Management Segment 5A: Lead Opportunity Management Segment 5B: Marketing campaign Management Segment 5C: Design Win Management (EC) (5) Segment 5D: Ship from Stock and Debit (EC) (6)Cluster 6: Service and Support Segment 6A: Provide and Administer Warranties, Service Packages, and Contract Services Segment 6B: Provide and Administer Asset Management (Merged with 6A) Segment 6C: Technical Support and Service Management (2)Cluster 7: Manufacturing Segment 7A: Design Transfer Segment 7B: Manage Manufacturing WO & WIP(3) Segment 7C: Distribute Manufacturing Information(6)Partner Interface ProcessCategorized by high-level business function (Cluster) and sub-function (Segment) pFor Example: Consider the 3A4 PIPCluster 3: Order ManagementCluster 3: Order ManagementSegment A: Quote and Order EntrySegment A: Quote and Order Entry3A1: Request Quote 3A2: Request Price and Availability 3A3: Request Shopping Cart Transfer 3A4: Manage Purchase Order3A4: Manage Purchase Order 3A5: Query Order Status3A6: Distribute Order Status: Double ActionDouble ActionPurchase Order RequestAcknowledgementPurchase Order ResponseAcknowledgementPIP 3A4 PIP 3A4 Purchase Order Request pStandard way of requesting POBuyerBuyerSellerSellerTransaction / Double ActionTransaction / Double ActionRosettaNet Case StudyBackgroundINOTERApInotera Memories Inc. was founded in January 2003 as a 50:50 Joint Venture between Infineon Technologies AG and Nanya Technology Corp. (NTC). pInotera will focus on the production of DRAM products based on advanced processes of 0.11 micron and below. RosettaNet Project3A4Request Purchase Order3B2Notify of Advance Shipment3C3Notify of InvoiceInternetInternetInfineonInoteraBizTalk Server 2004 + Accelerator for RosettaNetBizTalk Server 2004 + Accelerator for RosettaNetNotify of Advance Shipment234Purchase Order ConfirmationNotify of Invoice3B23B23C33C3Purchase Order Request13A43A4Case Environment