Business Etiquette,- refers to the social customs observed when dealing with business clients, as well as behavior around the office. These are more than just signs of respect, they can prove crucial to the success of a business. - Different Countries, Different Etiquette.,a. Appearance,- Highlights business etiquette dos and donts involving Dress, Clothing, Body Language, and Gestures.,b. Behavior,- Highlights business etiquette dos and donts involving Dining, Gift-giving, Meetings, Customs, Protocol, Negotiation, and General behavioral guidelines.,c. Communication,- Highlights business etiquette dos and donts involving Greetings, Introductions, and Conversational guidelines.,Research,You are part of the international sales team of a company. It will soon be your first trip to a different country. You enjoy meeting new people from other countries, but you do not know much about international customs on business situations. Hence, you need to do some research regarding it.,Report on different countries,USA China Japan Russia France Brazil Germany Qatar (UAE),Resources,http:/www.cyborlink.com,Reading,WASHINGTON, Mon Mar 21 (Reuters) - In business, the first thing we do when we meet someone is shake hands. While it seems simple enough, this “first impression“ greeting sends a powerful message about you and your respect for others. For the most part, the western-style handshake is the accepted form of greeting in the international business world.,However, the manner in which it is performed varies from country to country. Your understanding of the subtle, and not-so-subtle, differences, as well as the traditional greetings of a country, conveys a great deal. It sends a message about how you view and value a culture and whether you respect your colleagues and potential partners. (Continued./),A: Comprehension Part One,Answer these questions as you read Part One of todays article: 1. What do we do first when meeting someone? 2. How important is this greeting? 3. How important is showing that you know about the different customs of other cultures?,When meeting associates in the U.S. a firm handshake is preferred but when traveling abroad its a different story. Here are a few ways you might be greeted by others when doing business abroad: (Continued./),B: Comprehension Part Two,Answer these questions as you read Part Two of todays article: 1. Who will you shake hands with when you are at a business meeting that is not being held in the United States? 2. How will you shake hands when you are at a business meeting that is being held in the United States?,RUSSIA - Russians usually use a firm (sometimes very firm) handshake when meeting a guest. If youve met the person before dont be surprised if the greeting includes a hug. Russian men customarily kiss their guests cheeks (men and women alike) while women reserve such intimacies for other Russians and simply shake hands with foreigners. FRANCE - Shake hands with one brisk stroke upon arrival and departure and make sure to shake hands with everyone. (Continued./),C: Matching Information Read Part Three of the article and match these tips with the correct country:,Custom * be ready to receive a hug * shake hands gently * shake your hand just one time * dont stare * shake hands firmly *shake hands when saying goodbye,Country China Japan Russia France,countries, they, her, hands, handshake, top, style, time, lunch, country, rejection,(Continued./) LATIN AMERICA - Latin Americans use a light, lingering 1. _ (about twice as long as an American handshake) and pulling away too soon is interpreted as 2. _. A man may offer his hand to a woman, and he may “kiss“ the 3. _ of a womans hand. EUROPEANS - While their handshake is the western 4. _, eastern and western Europeans re-shake hands whenever they are apart for a period of 5. _. For example, it is considered polite to shake hands when you leave for 6. _ and when you return.,ARAB COUNTRIES - Male friends may embrace and kiss each other on both cheeks following a light and lingering handshake. 7. _ also stand very close to one another when talking. If you are a non-Arab woman traveling to an Arab 8. _, let the man offer his hand first because some Muslim men do not shake 9. _ with women. Many Arab business women who often travel to Western 10. _ shake hands with men and women. Let 11. _ offer her hand first.,