1. complain about 投诉 2.go wrong出毛病 3. return my money to me退还我钱 4. apply for申请 5.worse still更糟糕的是 6.delay in delivering推迟交货,相关短语,7. for the above reasons基于上述理由 8. a full refund全额退款 9. pay for the postage付邮资 10. travel agency旅行社 11. historical attractions历史名胜 12. make mistakes犯错误 13. be forced to被迫,14. a person with patience 有耐心的人 15. a pair of black shoes一双黑鞋子 16. make an apology道歉 17. to our disappointment让我们失望的是 18.again and again反复; 再三,1. Im writing to complain about a pair of sneakers I recently purchased from your website. 我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。 2. Worse still, there was a ten-day delay in delivering my shoes.更糟糕的是, 交鞋的日期推迟了10天。,相关句式,3. I demand either a new pair of black shoes be posted to me immediately or I be given a full refund.我要求要么马上寄给我一双新的黑鞋子, 要么全额退款。 4. Please give 30% of my money back, or I shall be forced to take the matter further.请退还我30%的钱, 否则我会被迫采取进一步的措施。,5. She was not a person with patience and didnt patiently answer my questions at all. 她是个没有耐心的人, 根本不耐心回答我的问题。 6. I demand that she make an apology to me face to face.我要求她当面向我道歉。,1. 投诉信要开门见山写明来信目的, 即投诉的具体内容, 切忌表达转弯抹角, 久久不入正题。,2. 写信时, 要注意写信的对象, 运用得体的语言表达, 并可在句中适当增加to ones disappointment, unluckily, unfortunately, worse still, to make matters worse等符合投诉信感情色彩的副词短语,以加强语气, 使表达更加丰富。例如：What I ordered was a pair of black size-nine shoes but to my disappointment, I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,3.要求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费?,假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。 写作内容 请给网站写一封投诉信, 包括以下内容： 1.写信的目的； 2.投诉内容：,例题导写 1. 开门见山、写明目的。凡书信开头, 一般可使用“Im writing to.”的句型开门见山点明写信目的。请根据中文完成句子。 (1) I am writing to make a complaint about _.(我在你网站上购买的鞋子),the pair of shoes I bought on your website,(2) I am writing to complain that _. _(我在你网站上购买的鞋子有点问题),there is something wrong with the pair of shoes I bought on your website,(3) I am writing to inform you that _ _ _. (我不满意在你网站上购买的鞋子) (4) I am writing to _ _ (对表示失望)the shoes I bought from your website.,2. 确定文体、规范语言。这是一封投诉信, 因此必须注意语言的规范性和得体性, 不能使用与朋友书信交流时的亲切语言, 但也不能出现语气倔强等不礼貌用语。,3. 划分信息、统筹全文。根据写作内容, 可把五句话写作信息划分如下：(1)写信目的; (2)申购情况; (3)实际情况; (4)要求; (5)询问。写信目的可在引入部分找到, 投诉的主要内容是“在某英文购物网站上购买了一双鞋子, 但出现了一些问题。”特别需要注意, 写作前要把“要求和询问”的内容补充为完整句子, 明确动作的主语, 写作时才不会出错。,4.突破难点、正确翻译。请翻译： 在你的网站上 :on your website (2) 投诉:complain about. (3) 从购买:purchase/buy sth. from .,(4) 一双九码的鞋子:_ _ (5) 寄回: _ (6) 为付款: _,pay for .,send /post .back,(7) 邮费 _ (8) 给某人退款/某人获得退款 _ (9) (申购情况和实际情况的对比)我订购的是, 但我收到的是 _,What I ordered was. but I received.,postage,give sb. a refund/get ones refund,参考范文 Dear Sir， Im writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10.,For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua,5.连句成篇。 能力提高 (1)我写信是要投诉你们餐厅服务差。 I am writing to complain about the poor service in your restaurant. (2)我写信是要投诉你们公司产品质量差, 并要求你们尽快解决问题。 I am writing to complain about the poor quality of the products of your company and ask for solutions to the problem as soon as possible.,2.请根据括号给出的中文提示填空。 Dear Sir / Madam， I have just returned from the English Summer Camp at your School of Language, and Im writing to express my unhappiness with your program. I took part in the program in order to improve my English but(1) _ (使我失望的是), there were too many students in a class, in which case students were not able to practise a lot.,to my disappointment,Moreover, (2) _ _(课程内容简单, 话题不够新颖) so that students interest in English could not be aroused. (3)_(更为糟糕的是), no lunch was provided and therefore I had to go to the nearest restaurant, which was 30 minutes away.,Worse still,It was once said in your ad that(4)_ _(学生可以参加丰富的社会实践活动) but badminton was the only activity organized. You can imagine how upset I am to have wasted my time and money and please(5) _ _(请在此处合理地提出你的赔偿要求), or I shall be forced to take the matter further. Yours， Li Hua,你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况的对比：,写作内容 请给旅行社写一封投诉信, 内容包括： 1. 写信的目的； 2. 行程安排、酒店住宿旅游广告宣传与实际情况的对比； 3. 要求退回30%团费, 否则将采取进一步行动。,参考范文 Dear Sir， Im writing to complain about the six-day trip to Yunnan organized b