Chapter 1 Introduction to Management and OrganizationsTrue/False QuestionsThe four contemporary functions of management are planning, organizing, leading, and controlling.True (easy)Effectiveness refers to the relationship between inputs and outputs.False (moderate)Efficiency is often referred to as doing things right.True (moderate)When managers meet organizational goals, they are efficient and effective.False (difficult)According to Mintzbergs management roles, the informational role involves receiving, collecting, and disseminating information.True (moderate)Technical skills become less important as a manager moves into higher levels of management.True (moderate)The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing.False (moderate)Multiple Choice_ are organizational members who integrate and coordinate the work of others.a.Managers (easy)b.Team leadersc.Subordinatesd.Operativese.AgentsTypically, in organizations it is the _ who are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.a.team leadersb.middle managersc.first-line managersd.top managers (easy)e.subordinates_ distinguishes a managerial position from a nonmanagerial one.a.Manipulating othersb.Concern for the lawc.Increasing efficiencyd.Coordinating and integrating others work (moderate)e.Defining market shareWhich of the following is NOT an example of a decisional role according to Mintzberg?a. spokesperson (moderate)b. entrepreneurc. disturbance handlerd. resource allocatore. negotiatorWhich of the following skills are more important at lower levels of management since these managers are dealing directly with employees doing the organizations work?a. human skillsb. technical skills (easy)c. conceptual skillsd. empirical skillsUnderstanding building codes would be considered a _ skill for a building contractor.a.humanb.technical (easy)c.conceptuald.empiricale.functionalWhich of the following phrases is best associated with managerial conceptual skills?a.decision-making (easy)b.communicating with customersc.motivating subordinatesd.product knowledgee.technical skillsAccording to the text, _ are not influenced by and do not interact with their environment.a. open systemsb. closed systems (easy)c. flextime systemsd. reverse systemse. forward systemsThe _ view of a managers job implies that decisions and actions taken in one organizational area will impact other areas.a.systems (moderate)b.contingencyc.conceptuald.functionale.environmentalWhich of the following best describes the concept that management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter what country theyre located in?a. the partiality of managementb. the segmentation of managementc. the universality of management (moderate)d. the cultures of managementScenarios and QuestionsThe Busy Day (Scenario)Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a story on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil Johnson, to discuss Phils recent drop in performance (a task he always hates). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.Together, all of these behaviors performed by Don during his busy day correspond to the management roles discovered in the late 1960s by which of the following management scientists?a.Herzbergb.Skinnerc.Mintzberg (easy)d.Fayole.MaslowWhen Don was meeting with Phil to discuss his performance concerns, he was operating in which management role?a.leader (difficult)b.figureheadc.monitord.disturbance handlere.spokesperson114.What role was Don performing when he gave the plant tour to the newspaper reporter?a.monitorb.figureheadc.disseminatord.spokesperson (difficult)e.resource allocator115.When Don w