uE立一途怀一东匕口政旦常交际用语及礼仪Jinchutou.comE驿NGINTERNATIONALGROUP秤工外贸商学院Part1Greetings问候Howtogreet打招呼HellolHey!HilYolWhatsupl(supl)。Howarevoul。HowsigoinalHow(are)youdoing!QINGONGINTERNATIONALGROUP秤工外贸商学院Part1Greetings问候Howtorespond如何回答“【mgoodl“【mfinel/Tm(very)well*Tmalrightl/Imokay1。Not(too)badl“【mdoinggreat!。Notfeelinggood:notsogood,notgreat,notsowellE秤工外贸商学院Part1Greetings问候ForexampleScenarioAScenarioC-HowareyouChrisl-Howyoudoing,matel-(mjgoodHawareyoul-Notsogaod!-Nottoobadthankycul*Whyywhatswrong2-1hadacoldlastnightand1ScenarioBdontfeellikingdoinganyth-Howsitgoingtoday!-Wellyoushouldgets队-malrightyourself?rest.勺-TmwellthankyoulE秤工外贸商学院Part2smalltalks&topics对话及话题-Howareyoudoing?-Whatsup?-Goodmorning/afternoon“ASkingaboutrecentevants-Whatsn&l7in幼诊bnyapountibers-Wereyoustuckhereaswelllastnight(trafficj?-Didyouwatchthefootballgamethismorning?。Talkingaboutcommonfriends-HaveyouseenPetersnewcar?-DoyouknowJohnssiatsQINGONGINTERNATIONALGROUP秤工外贸商学院Part2smalltalks&topics对话及话题“Askingabout以mily-Howmanysiblingsdoyouhave?/Doyouhaveabigfamily?-Areyourparentslivingwithyou?/Doyoulivebyyourown?-IsRitaenjoyinghernewjob?/isSamenjoyingworkoutinthegym?。Talkingabouttheweather-ItSaBsautitulayyisn生3-Whataperfectdayforpicnicl-Itshumid,whatdoyousay?-stheweatherhereE奄工外贸商学院.Part2smalltalks&top_cs对话及话题Techniques-AlwaysaSkquestions-Dontjustsay“yes“or“no“-Askaquestioninreturn-Avoidprivacy(hot-buttonissues)1JSex(sexuslharassmeat2)Age(female3)Religion/Race(nooffence)4jPolitics(voting,gaymarriage,abortion,deathpenalty,w5)Finance(income,spending,saving5)QINGONGINTERNATIONALGROUP秤工外贸商学院Part3Phonecallmanners电话用语及礼仪“。Makingcontact拳通-Hello/Goodmorning/Goodaftemoon/Goodevening.-ThisisTony(speaking).-Could1speakto.please?/dlketospeakto.pleasel-fmtryingtocontactreach.(butitdidntgetthrough)-Howcan|helpyou?。Givingmoareinformation自护家|-ThisisPhoebecallingfromParis/Sydney/MicrosoftAustrlia-fmcalingonbehalfofMr.Adams.。Askingforaname/information询问来电目的-Whoscallingplease?-Whosspeaking2-Whe陋arey。uca川ngfrom?QINGONGINTERNATIONALGROUP秤工外贸商学院Part3Phonecallmanners电话用语及礼仪。ASkingthecallertowait要求对方等待-Holdthelineplease-Couldyouholdonplease?-Justamomentplease-Bearwithmeplease。Reconnercting继统-Thankyouforholdingy/Thanksforihewait-ThelinesfreenowIputyouthroughto。Telephoneproblem信号问题-Theineisverybad.,Couldyouspeakupplease?-Couldyourepeatthatplease?-fmafraidlcanthearyou.-Sorry.1didnttcatchthatCouldyousaytagainplease2再E秤工外贸商学院Part3Phonecallmanners电话用语及礼仪。Givingnegativeinfomation-mafraidthelinesengaged.Couldyoucallbacklater?-Tmafraidhesinameetingatthemoment-fmsorry,Hesoutoftheofficetoday./-Heisnttinatthemoment-Sorry,1thinkyouvedialledthewrongnumberJ-Imafraidyouvegctthewrengcall。Leave/iakeaImnesSage留言-Wouldyouliketoleaveamessage2-Couldyougivehimyheramessage?-Couldyouaskhimyhertocallmeback?-May1getyournameandphoneno.please?-Couldyouspellthatplease?E