,营运干部培训(管理技能),Training Objectives 培训目标,To learn more about Carrefours mission and Sales Manager responsibilities. 更多地了解我公司的使命和课长的职责 To Learn how to better communicate with the team 学习如何更好地与我的团队沟通. To learn how to better develop my team 学习如何更好地发展团队 To learn how to plan my work and manage my time 学习如何计划我的工作和管理我的时间,我们的一切工作的核心 是为了让顾客满意。,Customer Satisfaction 顾客满意,All Our Efforts Must Be Directed Towards Customers Satisfaction.,The Role Of Managers 经理的角色,Managing tasks 管理任务 Leading people 领导员工 To make sure work gets done and people get satisfied.确保工作得以圆满完成并且员工获得满足。,The Roles Of An Effective Manager 一个有效经理的角色,A bridge between business goals and business results 连接经营目标与经营结果的一座桥梁 A bridge between employees and the top management 连接员工和高层管理的一座桥梁 A coach for employee development 员工发展的指导者 An initiator of continuous improvement 持续不断改进的倡导者,Three Types Of Questions 三种不同类型的问题,Building Relationship 培养关系,Establish your credibility 树立你的威信 Develop mutual trust 培养相互的信任 Respect your team 尊重你的团队,经理,How to take over your position as Sales Manager 如何树立课长的威信,Individual meeting with your team members 给每个团队成员单独见个面 Use tools to help you manage 利用工具来帮助你来管理 Be strong and energetic 表现坚强、充满活力 Always be in charge, never lose control 永远掌握主导权，决不可失去控制 Always be aware of what your team is doing 时时了解你的团队在做什么 Do it from the very beginning, do not wait 一开始就做起来，不可等待,SMART Goals 聪明目标,Goals without SMART 非聪明目标 Increase turnover 提高营业额 Train more employees 培训更多的员工,Goals with SMART 聪明目标 In the last quarter of 2000 My department will increase turnover by at least 5% over the same period last year. 2000 年第四季度，跟去年同期相比，提高营业额 5%。 By the end of November , I will have two employees trained on how to use SYSTEM. 到十一底，教会两个员工如何使用 系统,?,Anticipate 预见,Ask Your self: 问你自己： What will be selling well in the coming six months 接下来六个月，什么单品会畅销 What might not be selling well in the coming six months 接下来六个月，什么单品应该清仓 What can I/my team do to prepare for the upcoming busy period (big promotion event, festival)? 为即将到来的繁忙季节(大型促销活动)，我和我的团队现在能做些什么准备工作 What might go wrong in my department and what can I do now to prevent it? 我的部门可能会出现什么问题，我如何应对,Effective Planning Tools 有效的计划工具,Calendar 月历 (每日,每周,每月) Daily to Do List 每日工作清单,Time Analysis 时间运用分析,Study your Calendar and Daily to Do List and Consider: 研究你的工作月历和每日工作清单，考虑： When is the best time to do some planning？ 什么时段最好是用来做一些计划性的工作？ TG schedule, Promotion Events, Market Survey？ TG计划表、促销活动、市场调查？ When is the best time to do some paper work such as writing reports？ 什么时段最好是用来做一些文牍工作，如写报告？ When is the best time to meet with suppliers？ 什么时段最好是用来跟供应商面谈？ When is the best time to do financial work？ 什么时段最好是用来做财务性的工作？ Calculation, Analysis, Checking financial documents？ 计算、分析、检查财务票据？ When is the time you have to stay in the store? 什么时段你必须待在卖场里？,Daily to Do List 每日工作清单,Date: 日期：10/3,User 使用人：Wang Jun,营运全体员工的准则:,令行禁止!,老板永远是对的,因为他比你负担更多的责任!,立即行动,不要讨论!,