ESQUELGROUP一eAsGhoup国Tua廷/TableofContentsEsouLrour“IntroductiontoThomasGroup,Inc.“TotalCycleTimeatEsquelGroup*TCTBasics*CrossFunctionalTeams“ProcessMapping“Measurementis*BarrierRemoval*BarrierCharacterizationUsingCause&EffectDiagrams“CyclesofLearningandEffectiveMeetingManagement一-ThavAsGRbupe噩/WhatistheThomasGroup2EsouLnour“Weareauniqueinternationalmanagementservicescompanythathelpsclientsimprovetheircompetitivenessandfinancialperformance*Foundedin1978;annualcompoundgrowth30%*Over200seniormanagementexecutiveswithbroadskills&experience*AverageoperationsmanaqementexperienceperResultantis22years*ProprietaryTotalCycleTimeMethodologytoimplementchange*GlobalHeadquartersLocations:Dallas,DetroitFrankfurt,SingaporeandHongKong*Over300successfulcycletimereductionprogramssThavAsGRbupeEsouLGrourTGIMissionToMakeBusinessesCompetitiveByUsingTotalCycleTimeeToDrive“/mprovedResponsivenessand.“AcceleratedResultsusing“MMinimumFResources一-ThavAsGRbupgWhatWasThomasGroupsRolesCeueAtEsquel?“Outsideobjectivechangeagent.committedtoimprovedresults*DefinebusinessprocessescriticaltoEsquelscompetitiveness,EstablishaggressiveperformancetargetsatwhichEsquelisenititisdicoperats.dramaticimiprovementsoverbaseline“ApplyThomasGrouprsTotalCycleTimemethodologytohelpEsquelreachentitledperformance.withineighteenmonthssThavAsGRbupEESQUELGROUPinchutou.com茅CorporateCompetitivenessissquLaourDrivenbythe3RsRRespondingquicklytocustomersneedsforpresentandfutureproducts&services.RResultsacceleration,particularlyinfastdelivery,lowercostsandimprovedquality.F署Res。IIrceeffactiveness,Particularlyinpeoplecosisandcashiied-up-Faster&BetterResultsthantheCompetition-ButusingfewerResourcesthantheCompetitionsThavAsGRbupgBusinessasaseriesofProcessesEsouLGrourLLLprsizesses0rgamzizatioms(WRe扬erQzN/Ctrizg,5eryices,deyelopze12t50fpare,etc.)Qrecomposedof4seriesofQifferentpzsizessDrOCESSes。Thesebusinessbrocessstepsnitistbe:*“Documentedandanalyzedtoensurethateachhase“Canbeexecutedintheaizipztie*“HavethehighestpossibleaccuracyorPirstPass左eQ.ThavAsGspupTotalCycleTime(TCT)drivesaiutLotpImprovementThetimeittakesinallbusinessprocessesfromidentificationofanunmetmarketneedUn传thatneedissatisfied.CycleTime/*Thetimeittakestogetsomethingd。n0“Manufactureaprodut.Developaproduct“Deliveraservice“Installafactory.Reducecosts“Improvequality“Thetime片takesiochangetheway3companydoesthings:。Moadipiciutinchange一eThavAsGRbup2TotalCycleTime(TCT)drivesaitutLotpImprovementASuccessfulTCTProgramsuccessfullyreducesthecycletimesofallidentifiedbusinessprOCessesandintegratestheseprocessesintoaseamilesstotalbusinessProcesswitharaiainiunaYotalCycleTimesThavAsGRbupe