第二部分 值机室一、常用词组Overweight-过重的 Gate-登机门、通路Board-登上（火车、船、飞机等） Stair-阶梯、楼梯wheelchair-轮椅 counter-柜台 customs-海关Elevator-电梯 Handbag-手提袋 Standby-候补Boarding pass-登记牌 Smoking area-吸烟区 Non-smoking area-非吸烟区 Confirm-确认 Fist class-头等舱 buisiness class-商务舱 aircraft-航空器 airline-航线 crew-机组air sickens-晕机 ambulance-救护车apron-机坪 cancellation fee-退票费clinic-医务室 conveyor-传送带 fragile-易碎的 pace-maker-心脏起搏器二 日常用语1、关键词：May I see我能做某事吗？（表示请求） May I see your ticket and passport?请出示您的机票和护照。2、关键词：How many多少(提问数量)How many pieces of bags do you need to check ?你有几件行李要托运？3、关键词：aisle seat-过道位置 window seat-窗口位置Would you like an aisle seat or a window seat ?您要过道位置还是窗口位置。4、关键词：together-一起，一块儿Can we seat together ?我们能坐到一起吗5、关键词：will try to do sth-尽量做某事Yes III try to put you seat together .好吧，我尽量把你们安排到一起。6、关键词：check-in counter-值机柜台Where is the check-in counter for this flight?乘坐的航班在哪个柜台办理乘机手续？7、关键词：check-in-办手续You should check in at Counter No.18.您乘坐的航班在值机18号柜台办理乘机手续。8、You can check in any flight of HNA on the same day at Counter15 您在15号值机柜台可以办理海航当日任意航班。9、Miss, the check-in has been finished half an hour before departure. 小姐，乘机手续在航班起飞前半小时已停止办理了。10、关键词：missed-错过Sorry, you have missed the time for check-in对不起，您已错过本次航班乘机手续的办理时间。11、We cant check in for you.我们无法为您办理乘机手续。12、关键词：missed the time-错过时间Sorry, you have missed the time for check-in.对不起，您已错过本次航班乘机手续的办理时间。13、Im afraid we are unable to offer your party seats together at present.没有三位一起的座位了。14、What I can do is to give you seats as close as possible to eachother.我尽量为您安排相邻的座位。15、I have reserved the boarding pass for you. You may get it with the receipt of excess baggage.我已为您留好登机牌，请您交逾重费后凭收据换取。Please hurry up to pass security check,now its boarding.16、Do you have baggage to check in?请问您有行李要托运吗？19、关键词：free carry-on item-随身携带Is this baggage a free carry-on item?这件行李可以随身携带吗？三、航班延误日常用语1、Were so sorry, your flight has been delayed due to bad weather.对不起，您乘坐的航班因天气原因延误了。2、Were terribly sorry, Your flight has been cancelled due to mechanical trouble.对不起，您乘坐的航班因机械原因取消了。3、We are waiting for the latest weather report.我们还在等最新的天气情况。4、Sorry for keeping you waiting so long对不起，让您久等了。5、The flight has been delayed to 12:30 due to bad weather这个航班由于天气原因延误到12：30分。6、We dont have an exact time for departure at present due to air traffic control. Please wait for a moment. If there is any further information, we will inform you immediately由于航空管制的原因您的航班还没有确切的时间，请您先稍等一儿，如果有了进一步的消息我会马上通知您。7、Sorry. The flight has been delayed due to bad weather. It will take off as soon as the weather changes.对不起，由于天气原因而造成了航班延误，一旦天气好转，飞机马上起飞。