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办公室礼仪英语Officeprotocolcanmakeitdifferentforoneemployeetoaskantherforhelp.Whilenoonelikestheshirkerwhoneverseemstobeabletoquitegethisownprojectsfinishedandturnshelplesslytopeersforassistance,mostwillwillinglyvolunteertolendahandtosomeonewhohashelpedhimorher.对于同事间寻求帮助,办公室内的礼节往往起着重要的作用。往往没人愿意帮助那种老是无法完成自己工作,爱偷懒的人;而大多数人还是乐意主动地帮助那些曾经也帮助过自己的同事。Ifyouknowacoworkerisworkingthroughlunchtocollatealargeclientpacket,yourvolunteeringtostayandhelpwillbegratefullyreceivedandmostoftenreturnedwhenitsyouwhoisstuck.Isayvoluntarilybecauseyourofferisnottoadduppaidovertimehours.Itistohelpapeerinneed.如果知道同事午饭时间还一直忙着校对客户的文件,您主动提出留下来帮助他,会得到他的感激,在你遇到同样的情形时,会得到他的回报。我所指的主动,是因为您的协助是没有加班费的。属于助人于困难时机。Ifyourofferisaccepted,youdonot,however,storeitawayinyourmentalfavorbankoreverremindeveryonewhatagoodpersonyouwereforhelping-yousimplyhopethefavorwillbereturnedwhenitsyouwhoisoverloaded.一旦你的好意被接受,不要刻意地老记着或提醒每个人您曾如何地帮助过他们-在你遇到力不从心的情况下总会有人回报你的。新雇员应该如何称呼同事?Everyofficehasitsownprotocolforwhoiscalledbyhisorherfirstnameandwhoiscalledbyhisorhertitle.Newemployeesshouldfollowsuit,afterlisteningcarefullytohowpeopleareaddressed.对于男女同事的名称或职位的称呼,各个公司有不同的规矩。新雇员应该注意他们相互如何称呼而效仿。Ifyoursisatitleoffice,butyoucallyourbossCharliewhenmeetingalone,youshouldstillcallhimMr.Doddwhenothersarearound.如果您的公司规矩是称呼职位,那么在单独会见时,您可以直呼老板查理,而有其他人在场时,应称其多迪先生。Ifyoursisaninformaloffice,youstillshouldwaitfortheotherpersontosay,PleasecallmeJim,beforedoingso,ifhehasbeenintroducedtoyouasMr.Culyer.如果您的公司比较随便,您最好还是等到别人把“库叶先生”介绍给您后再如此称呼。在此之前,你还是要等他对你说:“请叫我Jim吧。”Everyone,nomatterwhethertheofficeisformalofinformal,hasaname.Noassistantshouldeverbereferredtoasmygirl.Sheis,ifapossessivemustbeused,CharleneWalter,myassistant,orAngelaBadalato,myassistant.无论公司是否有无规矩,每个人都有称呼。不是每个经理助理都可以用类似“姑娘”的倪称。如果必须说明所属关系,则应如此介绍:她是CharleneWalter,我的助理,或我的助理AngelaBadalato。SayGood-Bye职场上如何道别?会话篇SectionASteven:Well.Ihaveanappointmentnow.Lily:Iminquiteahurrytoo.Steven:Goodtoseeyou.Goodbye.Lily:Goodbye.Takecareofyourself.SectionBLily:IguessIdbettergonow.Steven:Ivegottobegoingnowtoo.Lily:Inthatcase,Illbeseeingyou.Steven:Solong.Seeyoulater.SectionCSteven:Itsgettinglate,andIhavetogonow.Lily:Weresorryyouhavetoleave.Steven:Pleaseexcuseme,wontyou?Lily:ebacksoon.SectionDLily:Imgladtohavemetyou.Steven:Thankyou.Itwasnicetohaveseenyou.Lily:Ihopewecangettogetheragain.Steven:Yes.Illbelookingforwardtoit.SectionESteven:IthinkIhavetoleavenow.Lily:Mustyougosoon?Steven:ImafraidIreallyhaveto.Lily:Well,itwasfuntogettogetheragain.句型篇Ihaveameetingsoon.Ihaveanengagementsoon.Ihaveanengagementveryshortly.Ihaveandateveryshortly.IthinkIdbettergonow.IthinkIshouldgonow.IthinkIoughttogonow.IthinkImustgonow.Itsgettingdark.Itsgettingdarkoutside.Ivetogoquitesoon.Imustgoquitesoon.Imustleavequitesoon.Ivegottogoleaveinafewminutes.Itwasfuntogettogetheragain.Itwasexcitingtogettogetheragain.Itwasexcitingtotalktoeachother.工作中遇到突发事件如何应急?1.事件:明天突然要去参加商务午餐。困难:虽想积极展开交谈,无奈没有聊天的话题。方法和对策:看当天的新闻,了解当地的生活情况。实践范例:Isthereanythingnew?TheNewYorkTimesthismorningsays.2.事件:在会议中,必须发表有关新产品的介绍演讲。困难:虽然事先拟了草稿,但在会议进行中,没有把握能讲的和草稿一样流畅。方法和对策:把资料的要点前后连贯地写在纸上。每个项目要条理分明,这样别人才能听得懂。实践范例:Letmebeginwith.Ihavethreemajorpointstodiscusswithyou.Arethereanyquestions?Thankyouverymuch(foryourattention).3.事件:到机场去迎接客户。困难:由于是第一天见面,不知道开始要说什么话。方法和对策:深呼吸一下,然后以简单的寒暄和对方打招呼。记得要面带微笑。实践范例:Hello,Mr.C!Isuspectyouretiredafteralongflight.Didyouhaveafortableflight?注意细节,做一个好上司Partofthedailyroutineofmostexecutivesistospendaperiodoftimewithhisorherassistant,goingoverprojects,dictatingletters,discussingappointmentstobemadeetc.Itiseasytoforgetthenicetiesofhumanrelationsthatmakethesemeetingsmorepleasantwhentheyoccurdaily,butshouting,Jane!einhere!orrunningthroughthelitanyofthingstodowithoutasmileisinexcusable.大多数业务经理大部分日常业务都花在与他或她的助理研究项目,口述信函,商讨会谈时间等事务上。每天进行这样的会晤很容易忽略了相互间的和睦气氛。直呼“Jane,你过来!”或面无表情地吩咐工作是无法让人接受的。Atameetingofprojectmanagers,sayingSusan,theKrausprojectneedssomeattention.doyouthinkyoucouldfititintoyourschedulewithinthenexttwodays?showsacknowledgmentthatSusanhasascheduleandagainmakesarequestoutofyourorder.当开项目经理会时,您说:“Susan,克劳斯的计划需要予以注意,您能否两天内将它列入你的计划中?”这样一方面表示了解Susan有了一个计划,同时在提出要求时,避免了命令的口吻。BymakingtheserequestsyouratherthanIstatementsorquestions,youareimplyingthatJaneorSusanhaveaparticipatoryplaceintheprocess.Ifyousaid,Iwantyoutoeinhere.IwantyoutoworkontheKrausproject.Thetoneofyourrequestwouldbeverydifferent.提出这类请求时,使用“您”,而不用“我”的方式陈述或提问可暗示Jane或Susan参与了本项目。如果只说“我想让您过来一下”“我想让您准备克劳斯的计划。”您的要求听起来就显得极为地不同!欢迎新同事对新同事致辞IamPeter,Salesmanagerofthepany.Firstofall,Iwouldliketotakethisopportunitytoweleyoutoourpany.Asyouareawarethatourpanyistheoneoftheleadingpanies.Iknowyouwillbeproudofyoubeingamemberofourpany.Itisalwaysmygreatconcerntokeepthebusinessgoing.Wecanneverrestonourlaurels.Weneedtosetnewgoalsforourselvesallthetime.Asyouareeq
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