南开19春学期（1709、1803、1809、1903）饭店业人力资源管理（一）（二）（EI双语）在线作业-2 一、单选题共20题，40分1、Given the data below, use a five-week moving average to forecast lunch covers for Week 9 at The Fork and Spoon Restaurant. Week 1425 covers Week 2500 covers Week 3475 covers Week 4525 covers Week 5500 covers Week 6530 covers Week 7520 covers Week 8500 coversA485 coversB506 coversC510 coversD515 covers正确答案是：D2、The most significant problem with conducting performance appraisals annually or semi-annually is that:Aappraisers cannot maintain employee files for as long as six months.Btoo much activity takes place in six to twelve months to consider in one appraisal session.Cmost hospitality employees dont stay on that job that long.Dmany appraisers cannot remember events and behaviors that occurred as long as six or twelve months ago正确答案是：D 150-room hotel anticipates a 60 percent occupancy rate for the upcoming year. If the ratio of employees to occupied rooms is 1.2, how many employees will the hotel need over the next 12 months?A90B108C250D350正确答案是：B4、根据各部门经理的预测估计在未来一个阶段会需要员工数量,一种单凭直觉的预测方法是( )。A自下而上的预测B自上而下的预测C趋势分析D劳动力需求清单正确答案是：A5、Union organizers are circulating authorization cards among employees in hopes of forcing an election. How many employees must sign authorization cards in favor of a single union to force an election?A30 percentB50 percentC51 percentD67 percent正确答案是：A6、不同于远期校标效度和即期校标效度的预测方法,内容效度衡量方法是听取专家意见,下面哪个不属于内容效度衡量方法的步骤 ( )?A完全工作分析B设计测试C有专家审查测试内容D有人力资源部门对测试内容进行修改正确答案是：D7、General property orientations and specific job orientations often cover different kinds of information. Which of the following types of information would you most expect to see covered in a well-designed specific job orientation?Ainformation about job-related issues such as company standards, policies, and proceduresBinformation about technical aspects of the job such as the contents of the job description and the kinds of equipment operation that are required for the jobCinformation about cultural issues such as management philosophies, strategic beliefs, and definitions of acceptable and unacceptable behaviorDnone of the above正确答案是：B8、在培训中包括掌握知识的过程,并以掌握知识位最终培训目的,这种培训目的属于()?A反应式培训目标B学习式培训目标C工作行为式培训目标D结果导向式培训目标正确答案是：B9、Which of the following criteria is not likely to help a hospitality organization meet minimum legal requirements in relation to appraising employee performance?APerformance standards should be based on an analysis of job requirements.BFinal rankings of employees should conform statistically to a bell-shaped curve.CRatings should be documented.DPerformance standards should be objective and observable.正确答案是：B10、Sometimes an employers negotiating team or a unions team takes extreme positions before arbitration begins in order to take as much ground as possible. This problem can be avoided by using which of the following?Amediation-arbitrationBboulwarismCcool-down arbitrationDfinal offer arbitration正确答案是：D11、McClellands N-Achievement Theory is one of the content theories of motivation. According to this theory, the desire to assume leadership is portrayed by the:Aneed for affiliation.Bneed for achievement.Cneed for power.Dneed for safety.正确答案是：C12、Kerri hands a guest a room key, smiles, and says, “If we can do anything to help make your stay more pleasant, dont hesitate to call us.” A trainer in the background makes some marks on a paper on a clipboard. A training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives?Aon-the-job behaviorBlearning-acquiredCcritical-incidentDreaction-based正确答案是：A13、Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals?Anarrative essay methodBbehaviorally anchored methodCcritical incidents methodDmanagement-by-objectives method正确答案是：D14、Which of the following methods of collecting job analysis information is most likely to be influenced by the Heisenberg Effect?AinterviewsBobservationCcritical incidentsDdaily logs正确答案是：C15、Long-term remedies for turnover differ from short-term prescriptions in that long-term remedies focus on:Atime-intensive program development.Borganizational change.Ccollecting and using information.Dhiring “warm bodies” to fill immediate job needs.正确答案是：B16、Which of the following statements about job analysis is false?AThe degree of change associated with a position determines how often a job is analyzed.BThe frequency of job analysis depends primarily on the skill levels associated with the position.CObservation is the simplest and least expensive method of collecting job analysis information.DAdding new items to a menu may prompt a job analysis of cooking jobs in a restaurant.正确答案是：B17、In preparati