9,Decision Support Systems,Chapter Objectives,Identify the changes taking place in the form and use of decision support in e-business enterprises. Identify the role and reporting alternatives of management information systems. Describe how online analytical processing can meet key information needs of managers. Explain the decision support system concept and how it differs from traditional management information systems.,Chapter Objectives,Explain how the following information systems can support the information needs of executives, managers, and business professionals: A) Executive Information Systems B) Enterprise Information Portals C) Enterprise Knowledge Portals Identify how neural networks, fuzzy logic, genetic algorithms, virtual reality, and intelligent agents can be used in business. Give examples of several ways expert systems can be used in business decision-making situations.,e-Business Decision Support Applications,Decisions in the e-Business,Management Information System Reports,Online Analytical Processing,Decision Support Systems,Enterprise Information Portals and DSS,Attributes of Intelligent Behavior,Think and reason Use reason to solve problems Learn or understand from experience Acquire and apply knowledge Exhibit creativity and imagination Deal with complex or perplexing situations Respond quickly and successfully to new situations. Recognize the relative importance of elements in a situation Handle ambiguous, incomplete,or erroneous information,Artificial Intelligence Applications,AI Application Areas in Business,Intelligent Agents,Components of Expert Systems,Expert System Applications,Chapter Summary,Decision support systems in business are changing. The growth of corporate intranets, extranets, and other web technologies have increased the demand for a variety of personalized, proactive, web-enabled analytical techniques to support DSS. Information systems must support a variety of management decision-making levels and decisions. These include the three levels of management activity: strategic, tactical, and operational.,Chapter Summary (cont),Online analytical processing is used to analyze complex relationships among large amounts of data stored in multidimensional databases. Data mining analyzes large stores of historical data contained in data warehouses. Decision support systems are interactive computer-based information systems that use DSS software and a model base to provide information to support semi-structured and unstructured decision making.,Chapter Summary (cont),The major application domains in artificial intelligence include a variety of applications in cognitive sciences, robotics, and natural interfaces. Major AI application areas include: Neural Networks Fuzzy Logic Genetic Algorithms Virtual Reality Intelligent Agents,