,在人们的生活中经常会发生一些，比如消费利益受损、正常生活和工作受到干扰等等令人伤脑筋的事情，有时写封投诉信不失为一个解决的办法。 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。组织提纲时要遵循“三步走”的写作规律： 第一段：写明要投诉的问题。 第二段：写明投诉的原因、问题的经过及产生的后果。 第三段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能，我将十分感激”这样的表达方式。还要注意做到公平、公正。,句首常用语： I am writing to make a complaint about I am most reluctant to complain， but One annoying aspect of your service is I have been pleased with your services for years， but now I feel very disappointed. I would like to draw your attention to the problem/fault I am writing to inform you that I findunsatisfactory. I wish to express my dissatisfaction/disappointment about,句尾常用语： It would be highly appreciated if you could I trust you will take my complaints seriously and I hope you will give due attention to this matter. I would like to get this matter settled by the end of this month. I could not be more satisfied if you can kindly,（湖北卷）假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。 要点： 1.问题：手机不响铃，不能发短信； 该产品已售完，无法更换； 型号新，无配件，无法维修。 2.要求：公司应尽快予以更换。 3.注意：词数为100左右； 参考词汇：配件spare part; 电子邮件的开头和结尾已为你写好（不计入你所写词数）。,Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration. Sincerely yours, Bu Manyi,行文逻辑：介绍缘由指明问题提出诉求。短文目的明确，言简意赅。巧妙地运用了大量的顺序词和逻辑词，如：Ten days after thatThenbutLaterTherefore等。 词汇短语：有效地使用了高级词汇和习惯表达。如：高级词汇desperate，consideration；习惯表达at least；it was impossible to fix it；on hearing that等。 句式句法：使用了较丰富的句型结构。如：定语从句I bought on 20th Apr.2008；状语从句since it was a new model in China；虚拟语气I require that you send me a new one等。 此外还恰当地运用了主被动语态，如：was told that the model had been sold out等。,假定你是李华，请根据下面提示写一份英文投诉信件： 1你收到电信公司上个月的话费单后发现有些计算错误，你觉得被多收（overcharge）了两个国际长途费用。 2但当你打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断你的话，另一方面她甚至说错误在你。 3你建议对这个女孩进行惩罚，另外告诉她该如何对待客户。你希望她能向你正式道歉。 注意： 1此投诉信应写给电信公司（China Telecom）服务经理； 2信的开头与结尾已给出； 3词数100左右。,Dear Sir， I am writing to let you know the deplorable attitude of one of your staff members. An early response will be appreciated. Sincerely yours, Li Hua,【参考范文】 Dear Sir, I am writing to let you know the deplorable attitude of one of your staff members. I received my telephone bill for the previous month from you and thought there were some errors in calculation; I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that it was my own fault. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make a formal apology to me. An early response will be appreciated. Sincerely yours, Li Hua,