Unit 3,Information at Work,Contents,Unit Goals,Lead-in,Listening & Speaking,Reading & Writing,Language in Use,Unit Task,Extended Activities,Fun Time,Unit Goals,Learners should be able to take telephone messages receive and give information in different ways know what information to ask when serving write meeting notices,Lead-in,In what way can we find out information about a company?,telephone,file,Internet,fax,email,notice,The _ can give us information.,Listening & Speaking,Part I,Part II,Words and Expressions,Part I,Listening 1,Dialogue 1,Role Play,Listening 1,Complete the message.,Script,Telephone Message To: _ From: _ Phone Number: _ Call back later Call again,Mr Smith,Bill Green,212-393-7332,Script,A: Hello, is that Mr Smiths offi ce? B: Yes, this is Alice. May I help you? A: This is Bill Green. Id like to speak to Mr Smith, please. B: Im afraid Mr Smith is busy now and hell call you back later. Your number, please? A: My phone number in the hotel is 212-393-7332.,Id Like to Speak to Mr White (Linda, a secretary is taking a telephone message.) Linda: Good morning. How can I help you? Mr Zhang: Good morning. Id like to speak to Mr White, please. Linda: Mr White is in a meeting now. May I ask who is calling? Mr Zhang: This is Jack Zhang. Linda: Oh, yes, Mr Zhang. Mr White asked me to give you his cell phone number. Its 1304000. You may call him in the afternoon. Mr Zhang: Thank you very much.,Dialogue 1,Role Play,Practice the dialogue by using the information below and see if you can add some more.,on business,Tom Smith,take a message,call later,talking with a guest,Tony Jones,Part II,Listening 2,Dialogue 2,Role Play,Listening 2,Listen and fill in.,Script,Meeting Notice To: _ Time: _ Date: _ Location: _ The topic of the meeting: _,Mr Black,9 oclock,Oct 22,the meeting room in the Hilton Hotel,the companys plan next year,Script,I am Mary Brown. I am a secretary in Mr Blacks office. He is going to have a meeting at 9 oclock on Oct 22. It will be held in the meeting room in the Hilton Hotel. It is about the companys plan next year.,A Fax Message (Susan, a secretary, is talking with her boss.) Susan: Heres a fax message for you, Mr Sweet. Mr Sweet: Anything important? Susan: There will be a meeting at 9 oclock tomorrow morning. Mr Sweet: What is it about? Susan: The plan for designing new products. Mr Sweet: Who will be at the meeting? Susan: All the department managers in our company.,Dialogue 2,Role Play,A: There will be a meeting _. B: What is it about? A: _.,Practice the dialogue according to the situations below and see if you can say more.,Words and Expressions 1,speak /spi:k/ v. 谈话 afraid /E5freId/ adj. 恐怕 busy /5bIzI/ adj. 忙碌的 hold /hEuld/ v. 举行 (会议等) plan /plAn/ n. 计划 designing /dI5zaInIN/ n. 设计,Words and Expressions,Words and Expressions 2,Words and Expressions,product /5prdQkt/ n. 产品 telephone message 电话信息 cell phone 手机 on business 出差 meeting room 会议室,Reading & Writing,Reading,Writing,Reading,Pre-reading Activity,Text,Words and Expressions,True or False,Sum Up,Pre-reading Activity,Have a discussion with your partner and tick the right choices about what an operator usually do.,A 911 operator ( ) should be kind to callers. ( ) only helps children in trouble. ( ) asks what happens. ( ) asks if any help is needed. ( ) can find addresses of callers. ( ) works only at night.,Text,A 911 Operator (Lucy and Linda are talking about their work arrangements.) ary works as a 911 operator and she often helps people in need. One morning, she was surprised to get a call from a young child who said, “Mom may ill, mom may ill” again and again. Mary hurried to find the address of the call and called the police. In a short time, the policemen and doctors arrived at the house. They broke the door open and saw the little child sitting beside her mother and holding her mothers hand. The doctors gave the mother some treatment. About ten minutes later, she woke up and told them that her daughter was only two years old.,M,Words and Expressions 4,Words and Expressions,kind /kaInd/ adj. 和气的；善良的 caller /5kC:lE/ n. 打电话的人 trouble /5trQbl/ n. 麻烦 happen /5hApn/ v. 发生 find /faInd/ v. 找到 address /E5dres/ n. 地址 operator /5pEreItE/ n. 接线员,Words and Expressions 5,surprised /sE5praIzd/ adj. 感到惊讶的 young /jQN/ adj. 年纪小的 hurry /5hQrI/ v. 匆忙 minute /5mInIt/ n. 分钟 policeman /pE5li:smEn/ n. 警察 break /breIk/ v. 使破裂 wake /weIk/ v. 醒来 daughter /5dC:tE/ n. 女儿,Words and Expressions,Words and Expressions 5,in trouble 处于不幸中 in need 在危急中 again and again 再三地，反复地 break . open (用力迫使门、窗等)打开 wake up 醒来,Words and Expressions,True or False,Tick the correct answers accord