Contents,Chapter One Office Routines Chapter Two Business Trip Chapter Three Reception Chapter Four Meetings,Chapter Two Business Trip,Project one Preparation for International Business Trip 商务旅行准备 Part one: General knowledge知识目标 Part two: Field Practice实训练习 Part three: Assessments实训评估 Project Two Being on Business Trip商务旅行中 Part one: General knowledge知识目标 Part two: Field Practice 实训练习 Part three: Assessments实训评估 Project Three Developing Cross-cultural Awareness 培养跨文化交际意识 Part one: General knowledge知识目标 Part two: Field Practice实训练习 Part three: Assessments实训评估,Project one Preparation for International Business Trip 商务旅行准备,Goals and objectives To learn to prepare everything for the business trip ahead Knowledge To know how to prepare for international business trip Skill To effectively make preparations for international business trip Part one: General knowledge,Collecting information 收集信息 Doing everything ahead is the secretaries duty. Collecting enough information can make the business trip successful .The boss can control everything under hand. 1) Collecting the background information of the country that the boss will go. 收集老板要去的国家的背景信息。 Such as, the information of its culture and custom, the problem of its language, the common sense of living abroad. 2) Collecting the information about the business. 收集生意方面的信息。 During the international business trip the boss will have a lot of things to do. In order to do everything well, the foreign-oriented secretary should prepare all the information well for the boss. What should the secretary do? As we all know that business negotiation and business investigation are the aims of the business trip. All the preparation must be around it. For the business negotiation, how to prepare the materials or gifts is important.,Planning the itinerary 日程规划 1) Aims of the itinerary 日程规划的目的 The purpose of planning the itinerary is to ensure the smooth progress of business trip. In short the itinerary can make the boss eat well, live rest and work well. And then the boss can complete the scheduled tasks orderly and efficiently. 2) The preparation of the itinerary 日程规划的准备 Before planning the itinerary the foreign-oriented secretary must also make some preparation. When a boss will go abroad, the secretary should help the boss arrange his job. 3) The contents of the itinerary 日程规划的内容 A good plan for a business trip should contain the following aspects or more. a) The time for the business trip, the date of departure, the date of backing time and the arrangement of picking the boss up. b) The way of the business trip, the final destination and the arrangement of accommodation. The third, the secretary needs to prepare the plan of the meeting. It includes conventioneers of the meeting and the specific time of the meeting. The secretary also should write down the notice of each meeting. d) Choosing the right traffic article is also very important, such as plane, train, bus or car. e) Taking the documents, contracts, samples and other materials that you need. Such as contracts for negotiation, agreement, the materials for manufacture and technology, materials for lecture and so on. f) The special requirements from the boss and the receptionists. g) The weather of the areas that the boss will go. h) The schedule of the business trip, the plan for the appointment and the meeting, the background of the conventioneers and the topic of the meeting. i) The expenses for business tip, cash and travel checks. j) The boss residential telephone number.,Case study 1 A: I heard you are going on a business trip. B: Yes, I must go to Paris to attend a meeting about our plan. A: How long will you be away? B: Five days or so. A: Who would you like to take your place? Ill inform him. B: Harry. He has been assisting me on the plan. A: Good choice. He will prove competent for the position. B: Yes, he is familiar with the plan. A: Ill tell him about it. You should know its geography, culture, climate, street traffic and so on. The secretary can plan the itinerary according to these situations. Then the secretary can plan the itinerary according to these situations. Then the business trip cant be delayed by these situations.,Case study 2 The boss is talking with the secretary about his plan to New York. B: I plan to visit New York this summer holiday. Have you ever been there? S: Four times. B: Would you recommend some places I can visit? S: Of course. The Statue of Liberty, Wall Street, the Museum of Modern Art- B: New York is a fascinating place and it has another interesting name, do you know? S: Oh, I dont know. What is it? B: The Big Apple. S: The Big Apple? Tell me where the name came from? B: The jazz musicians of the 1920s are responsible for the name, when they played a concert in a city, they called that city an apple. Of course, New York was the biggest city in the country and the best place for jazz concerts. So the musicians called it the Big Apple. S: Oh, I see. Thank you. B: You are w