,Internal Resultant Training (July 30 - August 10, 2001) Hong Kong,PROPRIETARY 1998 Thomas Group, Inc. All Rights Reserved.,Table of Contents,Introduction to Thomas Group, Inc. Total Cycle Time at Esquel Group TCT Basics Cross Functional Teams Process Mapping Measurements Barrier Removal Barrier Characterization Using Cause & Effect Diagrams Cycles of Learning and Effective Meeting Management,What is the Thomas Group?,We are a unique international management services company that helps clients improve their competitiveness and financial performance Founded in 1978; annual compound growth 30% Over 200 senior management executives with broad skills & experience Average operations management experience per Resultant is 22 years Proprietary Total Cycle Time Methodology to implement change Global Headquarters Locations: Dallas, Detroit, Frankfurt, Singapore and Hong Kong Over 300 successful cycle time reduction programs,TGI Mission,To Make Businesses Competitive By Using To Drive,Total Cycle Time,Improved Responsiveness and Accelerated Results using Minimum Resources,3 Rs,What Was Thomas Groups Role At Esquel?,Outside objective change agentcommitted to improved results Define business processes critical to Esquels competitiveness Establish aggressive performance targets at which Esquel is entitled to operate.dramatic improvements over baseline Apply Thomas Groups Total Cycle Time methodology to help Esquel reach entitled performance. within eighteen months,Total Cycle Time (TCT) Basics,Corporate Competitiveness is Driven by the 3 Rs,Responding quickly to customers needs for present and future products & services. Results acceleration, particularly in fast delivery, lower costs and improved quality. Resource effectiveness, particularly in people costs and cash tied-up.,R,R,R,Faster & Better Results than the Competition - But using fewer Resources than the Competition,Business as a series of Processes,All businesses organizations (whether manufacturing, services, development, software, etc.) are composed of a series of different business processes. These business process steps must be: Documented and analyzed to ensure that each has value Can be executed in the minimum time Have the highest possible accuracy or First Pass Yield.,The time it takes in all business processes from identification of an unmet market need until that need is satisfied.,Cycle Time is: The time it takes to get something done Manufacture a product Develop a product Deliver a service Install a factory Reduce costs Improve quality The time it takes to change the way a company does things. Most difficult to change,Total Cycle Time is: The combined effect of the cycle times of all business processes from the time a need exists until it is satisfied.,Total Cycle Time (TCT) drives Improvement,Total Cycle Time (TCT) drives Improvement,.,A successful TCT Program successfully reduces the cycle times of all identified business processes and integrates these processes into a seamless total business process with a minimum Total Cycle Time,Cross Functional Team (CFT),What is a Cross-Functional Team?,A team representing the various functional areas of one or more companies The Mission of the CFT team is to achieve agreed upon, specific objective(s) The objectives are ultimately aimed at: Driving continuous improvement in key business processes Radically improving the organizations global competitiveness Internalizing the TCT processes to ensure continuation of the process improvement,Why are Cross-Functional Teams Needed?,Problems and solutions do not completely reside within one department All functional elements involved in a process need to contribute Members should bring knowledge, objectivity and new view points to problem solving,The Role of the CFT,The CFT is the process owner of the key processes identified for improvement. This process improvement is measured by Cycle Time (CT) and First Pass Yield (FPY) results. The CFT is responsible for: The identification of the key processes The periodic collection, analysis, display and reporting of the CT, FPY and other measurements data. Identification of barriers, substitute processes and non value added activities within each process. Maintenance and execution of a continuously updated barrier removal plan to achieve or surpass entitlement in CT and FPY.,Role and Responsibility of CFT Leaders,Ensure that TCT process is followed and that results are achieved quickly Set clear goals and hold the team accountable Lead team in carrying out its objectives Ensure that team meetings are action oriented (3Ws) Keep team focused without dominating meetings Transfer required CFT skills to new members,Role of Team Members,Responsible for contributing to the teams success by: Representing company (empowered decision maker) Communication; input from and to their function