Team building,LOGO,Table of Contents,background,Business Equipment and Systems (BES), based in Birmingham, England, sells fax machines, data projectors and slim plasma screens. Its new national Sales Manager Nigel Fraser, has been told to increase turnover by at least 10% and to create a high performing sales team, but failed. Last years sales were over 20% below target. As a result of the team s inefficiency and low morale.,Questions _Team communication,Question 1: Should Nigel approach team members individually? What should he say? Yes. Different words to different people. Generally, first, he should show it is his pleasure to be a member of the team and let the members know what the team goals are. Second, he can give more encouragement and compliment. Third, he can ask the suggestions and comments about how to built the team and achieve the goal.,Questions -Team Roles,Question 2: Should he remove one of the team? If so, Who? No. A team needs people of many kinds. Managers should have the basic quality to know the human and make good use. Manager should respect for difference and complementarities. For a given work, any single person cant complete the job well - no one can meet all the requirements. But a team of individuals can do it perfect. Because it is not a simple list of combination of a single person, but the role of the team structure on which the team achieved a complementary.,Show off (Jean),Harmonizer (Johan),Five different types of people in a team,Innovator (Eliana, Bruna, Don),Follower (Nina),Plodder (Robert),Questions -Team leadership,Question 3:Should you replace Nigel with an existing team member? No. Ligel fit to be a manager, and other members fit to be team players but not a leader. A manager should have the key leadership capabilities, such as the establishment of direction, unity of thinking, communication, relationship building, ethics, negotiation and so on. Nigel is ambitious and creative with a direct, no-nonsense approach, task-oriented.,Questions,Question 4: How will you build on the teams strengths? How will you deal with its weaknesses? Strengths: 1、To establish rules to regulate team job, and form a common goals. 2、To hear views of staffs, and encourage the creativity of employees. 3、Value the team division of labor and cooperation. All sectors have to be familiar with other departments, understand, and can complement each other at work. Implement each responsibility to individuals. 4、According to the target responsibility for team members, regularly evaluate the members performance.,Questions,Weaknesses 1、 Raising the team cooperation spirit and divide everybody task. 2、The leader should pay attention to coordination and communication. The manager should make the decision objectively when there is a disagreement.,Questions,Question 5: Do the team get enough of a say in decision making? No, Because some staff are often late or dont attend the meetings, and only two or three people dominate the discussions. Even some team members insult each other in meetings.,Tasks,What advice you should give Nigel? First of all, manager should lead by example. Second, take care of team communication and coordination among the members. Leaders should guide the team members adjust their mentality and clearly know what to do, and how to do it. Again,Management by objectives. The manager should make the decision objectively when there is a disagreement.,Tasks,What action, if any, you should take? 1 Set up targets Has clear direction and goals. 2 Establish procedures Use clear procedures to make some decisions, to solve problems and to complete the task. 3 Communication Freely, honestly expressing their opinions. 4 Take an active part in Use the skills of team members to help the team to succeed. 5mutual trust Mutual trust members can finish his promise.,