点击职业英语,职业英语模块 酒店英语,主 编 王君华 副主编 彭一飞 何 珊 编 者 张 洁 杨云桃,Task 1 Match the following pictures with the corresponding words.,vacuum cleaner chambermaid extinguisher bathtub room service remote control,1._,2._,3._,chambermaid,vacuum cleaner,remote control,UNIT 10,4._,5._,6._,extinguisher,bathtub,room service,Task 2 Familiarize yourself with the following tips on the standard for room cleanliness.,UNIT 10,1. Floors and carpets should be thoroughly vacuumed. Dust must not be allowed to accumulate in corners or under furniture such as sofas or beds. 2. Dusting should be done daily. 3. Ashtrays and wastebaskets must be properly emptied. 4. Do not leave dirty rings in wash basins, bathtubs, or toilet bowels. 5. Remove used towels and replace them with fresh ones promptly. 6. Be sure the guest does not run out of soap or toilet paper. 7. Remove stains and smudges from glass surfaces such as mirrors and tabletops.,地板和地毯都应该彻底地用真空吸尘器清扫。角落里和家具（例如沙发和床）下面都不允许积累灰尘。,应该每日扫尘。,烟灰缸和废纸篓应该正确地清空。,不要在洗脸盆、浴缸或坐便上留有脏物。,拿掉用过的毛巾并迅速地换上干净的。,确保客房里随时有肥皂和厕纸。,去除玻璃（例如镜子和桌面）表面上的污点和污渍。,Listening,Task 1 Listen to the following passages and fill in the blanks with the words or expressions you have heard.,UNIT 10,The Housekeeping Department is_ of a hotel. In a sense, it is possible to say that a_ guest room is one of the products that the hotel sells. The main duty of the Housekeeping Department staff is to see to the cleanliness and good order of all rooms and public area in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with_ . The Housekeeping staff, such as_ , housemen, linen room attendants, _ , can do a great deal to assure a high business repeat rate and a high occupancy rate, not only through the efficiency in their jobs but also through their heart-felt warmth in serving the guests.,the backbone,clean and attractive,the Front Office,chambermaids,supervisors and housekeepers,Listening,Task 2 Listen to the conversation and fill in the blanks with the information you have heard.,UNIT 10,F: Good afternoon, sir and madam. Welcome to the second floor. My name is Jason. I m the floor attendant. M: Thank you, Jason. Where is Room 216, please? F: Ah, Mr. Anderson and Mrs. Anderson._. M: Oh, how do you know our name? F: It s on the arrival list for Room 216. Here we are_ please? Let me open the door for you. M: Here it is. F: (The floor attendant inserts the card and opens the door.) This way, please. M : Thank you,Would you care to step this way, please,May I have your room,Listening,Task 2 Listen to the conversation and fill in the blanks with the information you have heard.,UNIT 10,F: Your suitcases will be sent here shortly. _.How do you like this room? M: Oh, it looks comfortable and cozy. We like it very much. F: (Drawing the curtains aside) The room is facing south and commands a good view of the Pearl River. M: Yes, how lovely it is! F: It would be stunning in the evening when all the lights are on. Dont miss the famous “Night Scene of the Pearl River”. You may also take a boat trip along the river at night._. M: Oh, how nice! Thank you for your suggestion. F: It s a pleasure!_ ? M: No, thank you very much, Jason. F: You re always welcome. Goodbye, Mr. and Mrs. Anderson.,The bellboy is handling them,It is a must for every tourist to Guangzhou,Is there anything I can do before I leave the room,Task 1 Read and practice the conversation in pairs.,M: By the way, could you tell me about your hotel service？ B: Certainly, sir. Our hotel is a modern garden hotel of five-star grade consisting of a group of three-storied octagonal buildings. The hotel possesses 499 international-standard double rooms, 38 suites and 22 deluxe suites. All of them are well-furnished. M: How about other services? B: We have Chinese, Japanese and Western food restaurants, in addition to a complete set of service facilities including ballroom, physical fitness center, squash, billiard room, beauty salon, sauna, swimming pool, bar, shopping arcade and taxi service, etc. M: It sounds great. I d like to have a brochure of your hotel. Where could I get one？ B: You can get it from the Reception Desk. If you don t mind, I ll come up again and offer you one. M: Good. Thats very kind of you. By the way, what about the daily service hour of the dining-room? B: From 7:00 a.m. till 10:00 p.m. nearly serving all day long. M: When will the bar and cafe open ？ B: From 3:00 p.m. till midnight. And then, you might keep your valuables at the hotels vault. M: You give very good service in your hotel. Thank you