Chapter 11 Shipment,Contents,Objectives of Training,Probable Working Environment,Training Guidelines,Specimen Letter,Training,Summary of Training,Objectives of Training,To enable students to settle down different disputes caused by shipment; To familiarize students with the structure of letters aiming at shipment as well as related terms and useful expressions;,To acquaint students with the content of B/L, shipping instruction and shipping advice; To strengthen students ability to analyze cases and write letters on shipping.,Objectives of Training,Liu Min now is working in the Import & Export Department of Ningbo Yunda Co., Ltd., a foreign trade company specializing in the export of various foods, ranging from tinned fruits to iced vegetables. One day, he receives an email from his customer:,Probable Working Environment,From: vivian.matana bj.import.inc To: liuminyunda.com.cn Date: Fri Oct 15, 2010 20:00 Subject: Our S/C No. RT16578 Covering 20 M/T of Walnut Meat Dear Mr. Liu, With reference to the captioned goods, we wish to invite,Probable Working Environment,your attention to the fact that shipment should be effected before November. However, up to now, no news has come from you about the shipment of the captioned goods. As Christmas season is rapidly approaching and our customers are in urgent need of these goods for Christmas promotion, you are requested to,Probable Working Environment,effect punctual shipment so that we can catch the selling season. In case you fail to ship the goods according to the stipulations of the S/C and the covering L/C No. A436, you should deliver the goods by air freight instead of sea freight and the cost difference between air freight and sea freight should be at your,Probable Working Environment,expense. Please inform us of your order status immediately so that we can make some arrangements in advance. Best Regards, Vivian Matana B.J Import Inc.,Probable Working Environment,Liu Min is now worrying about it and decides to contact Vivian Matana immediately to ease the situation. He tries to attribute the delayed shipment of walnut meat to the lack of raw materials.,Probable Working Environment,Suppose you are Liu Min, you are expected to write a letter to Vivian Matana to admit the late shipment and reduce the extra cost caused by air freight.,Probable Working Environment,Training Guidelines,Discussion,How to urge the supplier to make punctual shipment? How to reply to these letters?,What are the solutions to delayed shipments?,Can you list the factors causing late shipment?,Training Guidelines,What can be included in shipping instruction and shipping advice?,From: liuminyunda.com.cn To: vivian.matana bj.import.inc Date: Sat Oct 16, 2010 9:00 Subject: Your S/C No. RT16578 Covering 20 M/T of Walnut Meat Dear Ms Matana,Specimen Letter,We are in the receipt of your email dated October 15 with thanks. Regarding the delivery, we are very sorry to inform you that we still havent fulfilled the whole order due to the lack of raw materials on the part of our sub-factory. May we propose to make the initial,Specimen Letter,shipment of finished goods(60% of the captioned goods) before November and the rest to be shipped by air to catch your selling season? If you can accept this partial shipment terms, we will bear the extra expenses incurred.,Specimen Letter,Thanks for your cooperation in advance and we are looking forward to your favorable reply. Best regards, Liu Min,Specimen Letter,Training,Training Activity one,Training Activity Two,Key,Training,Training Activity Three,Summary of Training,Thank you!,