【MeiWei_81重点借鉴文档】1.0Introduction.22.0IntheoperationsoftheZKcompanRcustomerservice22.1Technicalservice.22.2lowstockoutlevels.22.3producttracking.33.0ERplainhowZKwouldevaluateitscustomerserviceandtherelationshipcustomerservicehaswithorganizationalperformance.34.0ERplainacustomerserviceapproachtologisticsanddistributionandhowthiswouldbeappropriatetoZK45.0Evidenceofadditionalresearchandanswerslinkedtothecasematerial.46.0Reference.51.0IntroductionThisreportaboutthemainlogisticscustomerservice.CombinedwiththecaseofZK,thispaperanalRzesanddiscussesthelogisticscompanRincustomerserviceelements.CombinationofknowledgeinChinasstrategicgoalsZK-eRpansion,toprovideatheoreticalsupport.2.0IntheoperationsoftheZKcompanRcustomerserviceWecanputtheZKcompanRcustomerserviceisdividedintothreestages.1.Pre-transactional2.Transactionalelements3.Post-transactionalInthethreedifferentstages,withtheirowntask.EachofthemastageandhasaverRcrucialfactors.ThefirststageofthekeRfactoristechnicalservices.ThesecondstageofthekeRfactoristhelowstockoutlevels.ThethirdstageofthekeRfactoristheproducttracking.2.1TechnicalserviceTechnicalserviceisthemainmodeofoperationofthetechnologRmarketandscope.ReferstothepartRwithtechnologRfortheotherpartRtosolveaparticulartechnicalproblemsofallkindsofservicesprovided.Suchastheconventionalcalculation,design,measurement,analRsis,installation,commissioning,andprovidetechnicalinformation,improvetheproductionprocess,thetechnologRofthediagnosisandotherservices.IntheZKtheInventorRmanagementinvolvesmonitorinventorRlevel.ThetechnicalservicesinlogisticsinthefirststageisverRimportant.AtechnicalserviceofsecuritRcanbeintheindustrRhavebettercompetitiveness.Soastoachievemoremarketshare2.2lowstockoutlevelsMinimuminventorRisreferstotheinventorRinthewarehousestorageshouldbetheminimumquantitR,belowthisnumberislikelRtocauseshortage,whichaffectsthenormalproductionenterprise.SafetRstock:intheinventorRofthegoodskeptinanumberofprojects,inordertopreventthedemandorsupplRunpredictablefluctuations.AndtheminimuminventorR:inventorRinthewarehouseshallbekepttheminimumquantitR,belowthisnumbermaRformtheshortage,affectthenormalproduction.Usersshouldfillintheloadingandunloadingsingle,ifastockatpresentstockbelowtheminimuminventorR,thesRstemwillbethepolice.SafetRstockisinthecalculationoftheconsiderationwhenpurchasingdemand,minimuminventorRaftersettingwillreporttothepolice.SafetRstockdoesnotequatetotheminimuminventorR.Inordertoensurethestockinsaferange,anddoesnotproduceovermuchbacklogcost,canbesetminimuminventorR,safetRstockandhighestinventorR.IntheZKMinimuminventorRcanunderstandtheuncertaintRforthefactorsforanduncertaintRfactorssetinventorR,safetRstockcanbeunderstoodonlRforinuncertaintRforthefactorssetinventorR,thehighestcanbeunderstoodasthebacklogininventorRcostofinventorRandsetpoint.2.3producttrackingProductionorsalesprocess,theproductofthepathforreal-timetracking.Canhelpenterprisestocontrolproducttrend,preventtheproductislostorbeDiaoBao,effectivelRputanendtotheemergenceofcounterfeitproducts.Includingcasesandtransportationofcontainermarkandcoding,maketheproduct,batchnumber,originandevenproducingcountriescanbeinanRtimedetermined.Thismeansthatinapotentialproblem,anRproductsallthroughthetraceabilitRofprocessingprogram,fromwhereitcomes.So,iftheresaproblem,itcanquicklRspecifiedandcorrect.IntheZKJustreadtheproductofthebarcode,caninthedatabaseoftheproductalltherelatedoutdata,greatlRconvenientproductqualitRtrackingandafter-salesservice.3.0ERplainhowZKwouldevaluateitscustomerserviceandtherelationshipcustomerservicehaswithorganizationalperformanceAsalogisticscompanR,thecustomerserviceinthespecificperformanceevaluationisandcontribution.Amongthem,theevaluationhavenumberofcomplaints,thevolumeofstockouts,completenessoforders,speedandconvenienceofthesRstems.Thecontributionshaveperformance,addingvalue,competitiveadvantageEvaluation:Evaluationvalue,sureorrevisedvaluethroughdetailedcarefullRUsuallRresearchandevaluation,determinethemeaningandthevalueoftheobjectorstateContribution:piouslRworshiporgivenotherpeople,generallRreferstolowerthecontributiontothesuperior,someofgratuitousHelptosomethingbehavior,orbebeneficialtothecountrRFirstZKneedtoassesstheircustomerservice.ItisIknowtofindinformationthroughtherelevantcustomerserviceevaluationinformation.ThroughtheaboveinformationthanthiscandeveloptheirowncustomerserviceevaluationsRstem4.0ERplainacustomerserviceapproachtologisticsanddistributionandhowthiswouldbeappropriatetoZK.ZKwouldneedtoresearchtheneedsofthecustomers,ranktheseinorderofimportancetothecustomer,speedandconvenienceofthesRstems,numberofcomplaints,completenessoforders,thevolumeofstockouts,IthinkZKcompanRshouldbeinthisordertoevaluatecusto