策略性地提升员工敬业度,Maggie Huang Learning & Development Manager CA Asia North Dec. 22, 2005,2,Introductions & Ice Breaker,3,Time Schedule,13：30 14：00 Arrival 14：10 14：20 Warm-Up 14：10 14：20 Warm-Up 14：20 15：20 Presentation 15：20 15：35 Tea Break 15：35 16：20 Presentation 16：20 16：55 Q&A 16：55 17：00 Session Evaluation,4,The Concept of ENGAGEMENT,5,What Is Engagement?,Its not the agreement to marry Employee Engagement is the extent to which employees commit to something or someone in their organization and how hard they work and how long they stay as a result of that commitment.,6,EMPLOYEE ENGAGEMENT,EMPLOYEE ENGAGEMENT Hewitts defines Engagement as a state of emotional and intellectual commitment to an organisation or group the extent to which employees are passionate about working for CA. Engaged employees are productive, innovative and take ownership of results, thereby creating and sustaining a competitive advantage for the organisation and helping improve business results,7,About Engagement,Three key behaviours indicate strong Engagement. We see Engagement when people: SAY Consistently speak positively about the organisation to coworkers, potential employees and most critically, customers (current and potential) STAY Have an intense desire to be a member of the organisation STRIVE Exert extra effort and engage in work that contributes to business success,8,Why we care?,Engaged workforces produce above average: Customer loyalty (56% above average) Employee retention (44%) Safety records (50%) Productivity (50%) Profitability (33%),Source: 1999 Gallup research results,9,THE BUSINESS CASE FOR ENGAGEMENT,10,ENGAGEMENT & TOTAL SHAREHOLDER RETURN (TSR),11,ButHow to improve ENGAGEMENT?,12,Can we state clearly what is our companys Business Strategy?,Taking time to think and reflect may be more important than many businesses allow time for! Copyright: Intuitives. http:/www.sxc.hu,13,The best way to understand Biz. Strategy is ,15,How to Facilitate your Business Strategy Asia North Buz planVisual-Connect Initial Presentation.ppt,16,17,Our Business Plan is,Business Goal,Outcomes,Measures,Milestone/Actions,18,Goals,Outcomes,Measures,Milestone/Actions,Our Strategy Roadmap,19,20,21,22,23,24,25,26,27,28,29,Questions,30,Now,Create YOUR OWN Business Plan,31,Thank You!,