Reception,Unit 4,Unit 4 Reception,Goals Dialogues Reading Listening Writing,Goals:,. The main sentences about receiving. 1. How is your family？ 2. My boss should be able to see you shortly. 3. May I ask what you wish to see him about？ 4. Have you made any appointment？ 5. Did you have a nice flight？ 6. Can I help you with your bags？ 7. Would you like to see around the company？,Goals:,. Points for attention when receiving. 1. Environment The reception office is appropriately decorated and tidy. 2. Attitude The secretary is polite, helpful, always smiling and warm. 3. Behavior The secretary invites the visitor to sit in a comfortable chair while waiting and gives him something to read: newspapers or magazines to help him relax, or a brochure about the company to publicize it. 4. Knowledge The secretary has a thorough knowledge of the organization, its activities and personnel and can supply information to visitors without having to consult others.,New words and phrases:,1. appoint v. 约定 2. appointment n. 约定 3. not exactly 不完全 4. discuss v. 讨论 5. department head 系主任 6. urgent adj.紧急的,Dialogue One:,Receiving an appointed visitor,Dialogue One:,（A: secretary B: Visitor） A: Hello, Mike. What are you doing here？ B: I have an appointment with your boss. A: How is your family？ B: Theyre doing fine. A: Would you mind taking a seat here？ My boss should be able to see you shortly. B: Alright, thank you. Is he in a meeting？ A: Not exactly. He is discussing things with a department head over an urgent matter. B: Oh, I see.,Receiving an appointed visitor,New words and phrases:,Dialogue Two:,1. product n. 产品 2. develop v. 发展，开发 3. appointment n. 约会，约定 4. schedule n. 进度表，时间表 5. make an appointment 预约 6. name card 名片,Receiving an unexpected visitor,Dialogue Two:,Receiving an unexpected visitor,（A: Secretary B: Visitor） A: Good morning, sir. Can I help you？ B: Yes, I want to see your manager, Mr.Black. A: May I ask what you wish to see him about？ B: Its about a new product our company has developed in a short time. A: Have you made any appointment？ B: No, I havent. But Id like to see him just for a second. A: Im sorry, our manager has a full schedule this morning, could you make an appointment？ B: Well, thats right. Id better make an appointment. How about this afternoon？ A: OK, if he has time, Ill call you. B: Thank you. This is my name card.,New words :,Dialogue Three:,1. allow v.允许 2. secretary adj. 秘书 3. be eager to 渴望做某事 4. regard n. 尊敬 5. instruction n. 命令，指令 6. district n. 区域,Meeting a visitor at the airport,Dialogue Three:,（A: Secretary B: Visitor） A: Excuse me, but are you Mr.Hunt from the International Trading Corp？ B: Yes, I am David Hunt. A: Allow me to introduce myself, my name is Susan, I am the secretary of Mr.Smith, He has asked me to pick you up in his place and say hello to you. He is very eager to meet you and sends his warmest regards. B: Glad to meet you. And please, feel free to call me David. A: That would be my pleasure. Did you have a nice flight？ B: Yes, the service was very good. A: I am glad to hear that. Is this your first visit to China？ B: Yes, it is. A: I hope youll have a pleasant stay here. By the way, are there any sights youd like to see while youre here？ Id be happy to show you around. B: Well, I have instructions not to mix pleasure with business on this trip. But could we see Shenzhen World Trade Center, and Huangpu Industrial Development District? A: Thats no problem. Ill set up appointments for later this week. Can I help you with your bags？ Our car is out in the parking lot. B: Yes, thank you very much. A: You are welcome. This way please.,Meeting a visitor at the airport,New words and phrases :,Dialogue Four:,1. block n.街，区 2. administrative adj. 行政的 3. account n. 帐户 4. personnel n. 人事部门 5. opposite prep.对面的 6. warehouse n. 仓库 7. item n. 项目 8. equipment n. 设备 9. delivery n. 交货 10. lounge n. 休闲室,Giving a tour of company,Dialogue Four:,（A: Secretary B: Visitor） A: Good morning, Mr.Smith. Im Susan, Mr.Browns secretary, Would you like to see around the company？ B: Yes, Id like to. A: Now, this is our office block. We have all the administrative departments here: Sales, Accounts, Personnel, Market Research and so on. B: Whats the building opposite us？ A: Thats the warehouse where the large items of office equipment are stored. We try to keep a stock of the faster-moving items so that urgent orders can be met quickly from stock. B: If I ordered a desk today, how would it be before I got delivery in Scotland？ A: Oh, I think perhaps youd better speak to our works manager, Mr.Brown. Youll meet him when we go over to the company. This is our lounge area. B: It looks very nice and comfortable. A: We like to think so. Lets sit down and have a drink first. B: Good idea.,Giving a tour of company,Dialogues:,Notes:,1. What are you doing here? 这里秘书与熟悉的来访者打招呼常用的一句话，还可以这样说： Why are you here? 2. Hare you made