A Knowledge Management Model and its Implementation,Raul Garcia I.T. KM Engineer Pratt & Whitney Rocketdyne, Inc. March 2nd, 2006,Agenda,KM Model Benefits Knowledge Assets Roles And Responsibilities Product Life Cycle Culture Change Knowledge Management Life Cycle. KM Enablers Metrics Measuring KM Activity. Km Implementation Process,Benefits,KM Model Reduces Confusion Vocabulary Process Enablers Framework Magnifies Investment Of Resources People and Time Identifiable activities Reduces duplication Repeatable Process Teachable,Opportunity !,failure,The Fog of KM,Security,access,Knowledge Assets (KA),= People knowledge,= Media-based,Explicit,Written down,Tacit,in Peoples head,Individuals,Paper-based,Multimedia,Digitally-Indexed,Digitally-Active,Groups,Roles & Responsibilities,Program / Product Function / Process Integrated Product Team (IPT) Customer Services ( IT, Facilities) Suppliers / Vendors Product Life Cycle Seeker, Provider & Absorber,Intrinsic,Culture Change,What in it for Me (WIIFM),Extrinsic,= Inventory all knowledge assets, people and media-based,= Gathering info from people that know it & media that stores it,= Arranging assets in a logical, searchable and usable format,= Passing on the knowledge between people or systems,= Using or sharing the knowledge to your benefit,KM Life Cycle,Map,Organize,Utilize,Mapping Tool,Which Enabler to use?,Capture,Transfer,Map Knowledge Assets Priorities Plan,KM “Transactions”,The bridge between the problem youre trying to solve and the selection of which KM enabler to use.,Knowledge location,Knowledge Required,Metrics Outcome, Output & System,Implementation,Team level Domain Content & Context Product Life Cycle Knowledge Assets Roles & Responsibility KM Process & Need WIIFM,Enterprise level Executive support KM Team & Partnerships Infrastructure (technology) Resources (people, $) Process WIIFM,KM Model Provides a Framework,Implementation,Mapping & Transactions,Map,Organize,Utilize,Mapping Tool,Capture,Transfer,Map Knowledge Assets Priorities Plan,Deploy Solution,Train Customer on solution Training plan for selected enablers Invest in training Implement Solution Management support Culture sensitive Pilot, Proof of concept WIIFM (whats in it for ME) Utilize solution Have expectations for use of solution Consistent and Persistent promotion Adapt as you go,Integrated into Business Early adapters Communicate success An Art not a Science,Measure Improvement,Are expectations met?,Expectations being met? Use metrics to measure progress System, Output & Outcome Identify Corrective Solution Awareness Training Cultural Time Deploy Corrective Solution Have expectations for use of solution Consistent and Persistent promotion Adapt as you go,Budget Motivational Management “My job”,Monitor Needs Revaluate Customer Needs Promote Other Solutions Publish Successes Celebrate, Recognize and Reward,