Unit 11 Effective CommunicationA FAMOUS QUOTEThink like a wise man but communicate in the language of the people.William Yeats像智者那样思考，像大众那样交流。威廉叶芝William Yeats （1865-1939）, Irish poet, playwright, and perhaps the greatest poet of the 20th century.He won the Nobel Prize in literature in 1923 and was the leader of the Irish Literary Renaissance.威廉叶芝（1865-1939），爱尔兰诗人、剧作家，可能是20世纪最伟大的诗人。叶芝曾经赢得1923年的诺贝尔文学奖，他是“爱尔兰文艺复兴运动”的领袖。Speaking ActivityTalking about Future EventsSample DialogueRead the following conversation.Pay attention to how the speakers talk about future events.Jack: Are you going to London next week?Ann: Yes.Jack: Its rather cold there.Ann: Yes.Im afraid I couldnt fall asleep at night.Jack: Have you reserved a hotel?Ann: Yes.Holiday Inn.Jack: Holiday Inn is offering a human bed-warming service at three hotels in Britain this month.Ann: A human bed-warming service?Jack: Yes.If requested, a bed-warmer at the hotel will dress in a fleece sleeper suit before slipping between the sheets.Ann: That sounds great, but I hope the warmer will shower first.Guided PracticeDirections: Ask your partner what he/she plans to do during the coming vacation.You may use the following tips to help you.Are you going tonext week?is offeringserviceHow long will you stay?I willforThat sounds great, but I hope.Text ANew Word1、frustrated adj.feeling annoyed and impatient because you cannot do or achieve what you want 懊恼的；沮丧的2、anxious adj.feeling worried or nervous 焦虑的；忧虑的；担心的3、essential adj.completely necessary; extremely important in a particular situation or for a particular activity 必不可少的；极其重要的4、co-worker n.a person that somebody works with, doing the same kind of job 合作者；同事5、passively adv.accepting what happens or what people do without trying to change anything or oppose them 消极地；被动地6、establish v.to start having a relationship, especially a formal one, with another person, group or country 建立（尤指正式关系）7、tip n.a small piece of advice about something practical 指点；实用的提示8、nonverbal adj.not involving words or speech 不涉及言语的；非言语的9、percentage n.the number, amount, rate of something, expressed as if it is part of a total which is 100; a part or share of a whole 百分率；百分比10、tone n.the quality of somebodys voice, especially expressing a particular emotion 语气；腔调；口吻11、facial adj.connected with a persons face; on a persons face 面部的12、truthfully adv.giving the true facts about something 真实地；如实地13、manner n.the way that somebody behaves and speaks towards other people 举止；态度14、signal n.a movement or sound that you make to give somebody information, instructions, a warning, etc.信号；暗号15、point of view n.the particular attitude or opinion that somebody has about something 观点；态度；意见16、echo v.to repeat what somebody else has just said 重复（别人的话）17、rephrase v.to say or write something using different words in order to make the meaning clearer 换个说法说，改变词句18、perform v.to do something, such as a piece of work, task or duty 做；履行；执行19、technique n.a particular way of doing something, especially one in which you have to learn special skills 技巧；技艺；工艺20、temptation n.the desire to do or have something that you know is bad or wrong 引诱；诱惑Phrases and Expressions1、be aware of to know or realize something 知道；意识到2、be responsible for to be the cause of something 作为原因；成为起因3、putaside to ignore or forget something, usually a feeling or difference of opinion 忽视；不理睬；忘记Text A Active ListeningPre-reading Questions1.Have you ever found yourself turning a deaf ear to your friends?2.What kind of body language do your friends and yourself use?Active ListeningDo you ever get frustrated when you realize that the person youve been talking to was not really listening at all?Do others ever complain that you dont listen?Dont be too anxious if the answer to either or both questions is yes.Although we may not be aware of it, many of us have poor listening skills, and strong listening skills are important for everyone, not only for second language learners.Good communication is essential to forming good relationships with people of all kinds, from family, friends and neighbours to co-workers, bosses and even government officials!We often focus on saying what we want to say in an effective way and forget that listening carefully to others is just as important.The good news is that we can learn how to improve our listening skills.One key to improvement is developing active listening skills.Much of the time we listen passively.By making an effort to listen actively, we can improve our learning skills and establish successful relationships more easily.Here are a few tips to help you start listening more actively:Firstly, never underestimate the importance of nonverbal communication.Nonverbal simply means without words