湖南广播电视大学开放教育期末考试商务交际英语（1） 考试样题（开卷）注 意 事 项一、 将你的准考证号、学生证号、姓名及分校（工作站）的名称填写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场；二、 仔细读懂题目的说明，并按题目的要求答题。答案一定要写在答题纸的指定位置上，写在试卷上的答案无效；三、 用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。、I. MULTIPLE CHOICES (10小题，每小题l分，共10分) Choose the letter indicating the best choice to complete each sentence or answer each question. 1.A memo telling employees that the new supervisor is Beth Kirk is to A. advise B. inform C. record 2. In a letter, “Sincerely yours”is _.A. the complementary close B. the salutation C. the letter address 3.Which of the following sentences uses positive language? A. Dont hand in your assignment until it is finished. B. If your camera were still under warranty, it would be replaced. C. We cant send you the paper you requested because we are sold out. 4.Which of the following is NOT a method to organize an analytical report? A. Categories. B. Hypotheses. C. Alternatives. 5.To conduct secondary research, you might A. talk with customers and suppliers B. collect data on the Internet C. observe what happens6.Which of the following is NOT the purpose of communication? A. To establish goodwill. B. To refuse invitation. C. To share information. 7.A conversation between supervisors of differing departments is a _ communication. A. downward B. upward C. lateral 8.When greeting, a(an) _ may fold palms together below his or her chin and nod or bow slightly. A. French B. Japanese C. Indian 9.A of an effective team is not afraid to question ineffective techniques or strategies. He or she is always trying to improve the team. A. thinker B. supporter C. challenger 10.Which of the following sentences shows race bias? A. The student suffers from serious heart attack. B. Have you met my Asian American friend? C. We hired a female lawyer to sue the case. II. TRUE/FALSE (10小题，每小题1分，共10分)Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book. 11. There are two participants in the communication process: the message and the receiver. 12. The mode a sender selects to send a message is called the channel, such as letters,memos, etc. 13. A multicultural society is one that made up of people from many cultures. 14. Understanding people in stereotype is helpful to effective communication. 15. The main idea is the central theme or the most important thought of a message. 16. To cut down on wordiness. use the passive voice rather than the active voice. 17. Omit TO, FROM, DATE and SUBJECT in the simplified memo format. 18. A friendship letter must have supporting information.19. Data lead to conclusions; conclusions lead to recommendations. 20. A formal report has two main divisions: preliminary parts and body.III. READING COMPREHENSION (10小题，每小题2分，共20分) Read the following two passages and answer the questions. Passage One A highly successful German automotive company recently merged with a U.S. carmaker. Members of the German team met with American staff members in Detroit. Anita Boaz had been employed at the Detroit site for seven years, moving from administrative assistant to manager. As a result of the merger, Anitas new supervisor would be a newly relocated German manager, Hans Dertmann. She was very comfortable in the relaxed atmosphere of the American office but was a little nervous about meeting the German visitors. She worried that their English wouldnt be good enough for her to understand easily. Anitas first meeting with Mr. Dortmann was set for a Fridaycasual day at the Detroit office. Anita chose some nice slacks to wear, instead of jeans. Traffic was unusually heavy; Anita was a few minutes late for the meeting. The door was closed. She knocked once and went in. The Germans, all dressed in conservative business suits, were sitting at a conference table. Anita reached out her hand to Dortmann and said with a smile, “Good morning, Hans. Its good to meet you! Im Anita Boaz.” Dortmann rose hesitantly, then responded with a brief greeting and sat down. Anita was baffled by his chilly reaction. Then she decided maybe he wasnt used to working with women at the management level. A few weeks later, the company offered some sessions on cultural orientation. Anita learned the following about German businesspeople: they have a high regard for authority and structure; they greet each other formally; they enjoy working with data and other concrete“evidence”; they tend to separate business and pleasure. Over time, Anita and her colleagues in Detroit develop a friendlier relationship with the Germans. But first they had to establish respect for one another. 21. This story happened in _. A. ChinaB. AmericaC. Germany 22. Anita worried that her new supervisor _. A. wouldnt speak fluent English B. would change the relaxed atmosphere C. would