1 1ISO 9001 ISO 9001 基本基本教教育育( () ) 贝贝贝贝思特品思特品质认证质认证质认证质认证院（株院（株) ) www.bestcert.co.krwww.bestcert.co.kr2 2I S O I S O / /ISOISO为为为为何何( () www.bestcert.co.kr) www.bestcert.co.kr International Organization for Standardization International Organization for Standardization （国际标国际标国际标国际标 准化机准化机构构构构） 19471947 , , 130130 19631963 13,00013,000 3 3ISO 9000 ISO 9000 ( () www.bestcert.co.kr) www.bestcert.co.kr ISO 9000 : 1994ISO 9000 : 1994 1. ISO 9001 (1. ISO 9001 ( ) ) 2. ISO 9002 ( 2. ISO 9002 ( ) ) 3. ISO 9003 ( 3. ISO 9003 ( ) ) ISO 9001 : 2008ISO 9001 : 2008 1. ISO 9001 1. ISO 9001 (9002 (9002 90039003 ) ) - - , , 4 4ISO ISO ( () www.bestcert.co.kr) www.bestcert.co.kr 5 5ISO 9001ISO 9001 ( () www.bestcert.co.kr) www.bestcert.co.kruu 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. uu 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 6 6ISO 9001ISO 9001 ( () www.bestcert.co.kr) www.bestcert.co.kr , , , , 7 7 (1)(1)( () www.bestcert.co.kr) www.bestcert.co.kr ( ( ) ) ( ( ) ) ( (, , ) ) 8 8 (2)(2)( () www.bestcert.co.kr) www.bestcert.co.kr ( ( ) ) 1. ISO 9001 1. ISO 9001 2. ISO 14001 2. ISO 14001 3. QS 9000 3. QS 9000 4. AS 9000 4. AS 9000 5. TL 9000 5. TL 9000 6. TS 16949 6. TS 16949 ( ( ) )( ( ) )( ( ) )( () ) ( () )( () ) 9 9 (3)(3)( () www.bestcert.co.kr) www.bestcert.co.kr ( ( ) ) 1. C E 1. C E 2. U L 2. U L 3. C C C 3. C C C 4. F D A 4. F D A 5. C S A 5. C S A ( ( ) )( ( ) )( ( ) )( ( ) ) ( ( ) ) 1010 (4)(4)( () www.bestcert.co.kr) www.bestcert.co.kr ( (, , ) ) 1. K T 1. K T 2. N T 2. N T 3. E M 3. E M 4. 4. 5. 5. ( (- -) )( (- -) )( ( & & ) )( ( ) ) ( ( - -) )1111 8 8 ( () www.bestcert.co.kr) www.bestcert.co.kr 1. 1. (Customer Focus) (Customer Focus) 2. 2. (Leadership)(Leadership) 3. 3. (Involvement of People)(Involvement of People) 4. 4. (Process Approach)(Process Approach) 5. 5. (System Approach to Management)(System Approach to Management) 6. 6. (Continual Improvement)(Continual Improvement) 7. 7. (Factual Approach to Decision (Factual Approach to Decision making)making) 8. 8. (Mutually beneficial Supplier Relationships)(Mutually beneficial Supplier Relationships) 1212ISO 9001 ISO 9001 (1)(1)( () www.bestcert.co.kr) www.bestcert.co.kr 4 4 : : (Quality Management System)(Quality Management System) 5 5 : : (Management Responsibility)(Management Responsibility) 6 6 : : (Resources Management)(Resources Management) 7 7 : : (Products Realization)(Products Realization) 8 8 : : (Measuring, Analysis and Improvement)(Measuring, Analysis and Improvement)1313ISO 9001 ISO 9001 (2)(2)( () www.bestcert.co.kr) www.bestcert.co.kruu 4 4 : : 4.1 4.1 4.2 4.2 ( ( ) )1414ISO 9001 ISO 9001 (3)(3)( () www.bestcert.co.kr) www.bestcert.co.kruu 5 5 : : 5.1 5.1 5.2 5.2 5.3 5.3 5.4 5.4 5.5 5.5 , , 5.6 5.6 1515ISO 9001 ISO 9001 (4)(4)( () www.bestcert.co.kr) www.bestcert.co.kruu 6 6 : : 6.1 6.1 6.2 6.2 6.3 6.3 6.4 6.4 1616ISO 9001 ISO 9001 (5)(5)( () www.bestcert.co.kr) www.bestcert.co.kruu 7 7 : : 7.1 7.1 7.2 7.2 7.3 7.3 7.4 7.4 7.5 7.5 7.6 7.6 1717ISO 9001 ISO 9001 (6)(6)( () www.bestcert.co.kr) www.bestcert.co.kruu 8 8 : : , , 8.1 8.1 8.2 8.2 8.3 8.3 8.4 8.4 8.5 8.5 1818 ( () www.bestcert.co.kr) www.bestcert.co.kr Focus Focus Means Means Ends Ends Products Products Selling & Selling & Promoting Promoting Profits through Profits through Sales Volume Sales Volume Customer Needs Customer Needs Integrated Integrated Marketing Marketing Profits through Profits through Customer Satisfaction Customer Satisfaction ?