询问访客身份May I have your name, please请问您贵姓What company are you from您是哪个公司的Could you tell me what company you are representing能告诉我您代表什么公司吗如果碰到了老朋友可以说What brings you here是什么风把你吹来了询问是否预约，来访目的Do you have an appointment约好了吗Would you give me your business card请给我您的名片好吗And can I ask what you wish to see him about我能问一下您要见他有何事吗让客人稍候片刻Ill see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客Would you like coffee or tea How do you like your coffee你要咖啡还是茶要什么样的咖啡(是否加奶或糖)带客人去见经理Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is expecting you. Ill tell him that youre here.陈先生正在等你。我去告诉他你已到。Would you come this way, please请随我这边来。婉言拒绝客人来访Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗He may want to get in touch with you in the future. Would you leave your card他想以后再和你联系。请留下你的名片好吗一定要为自己争取机会Ill take just a few minutes of his time.我只要占用他几分钟的时间。Id prefer to explain that to him directly.我想我最好直接对他本人讲。接待(2)在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了安排各种活动The tea party begins at 7 oclock.茶话会在7点开始。Hows the party, Mr. Taylor晚会如何，TAYLOR先生The ceremony will commence as soon as the minister arrives.庆祝会等部长一来就开始。Our General Manager cant be here today, so Im speaking on his behalf.我们的总经理今天不能到会，因此由我代表他讲话。We are going to show you the town while youre here.你在此逗留期间我们将陪你在城里游览一番。Do you have any place in mind you wanted to go in our town本城有什么地方你想去看看What would you like to do this morningThere is nothing scheduled before lunch.上午你想干什么中饭前日程表上没有活动安排。Is there anything planned for tonight今晚有什么安排Have you anything in mind youd like to do你是不是已有打算。Well visit a school in the afternoon as you proposed.按你的提议，下午我们去参观一所学校。I think itd be better for me to take you there so that you wont get lost.我想最好还是我领你去，以免你迷路。在各项活动结束后与客人送别，首先告诉他启程的车票已经安排好了We had reserved you two First class seats on the plane leaving Shanghai for Hong Kong at 10:00 a.m. on Monday March 20.我们已为你订了二张3月20日星期一上午10点由上海飞往香港的一等舱机