Sheraton Dongguan HotelStandard & Procedure东莞喜来登大酒店标准与程序Position: Attendant职位：服务员Department: Food & BeverageDept. Head: BOB XU部门：餐饮部部门经理： 徐忆冰GM Approval: Date: March 21, 2003总经理批准： 日期：2003年3月21日Task: Handing GlasswareCode: SP-FB-GEN-6031任务：处理玻璃器皿序号： SP-FB-GEN-6003Standard:It is everyones responsibility to insure the lost & found property is returned to the guest as soon as possible.标准：把客人遗失物品归还原主是每个服务人员的义务。Procedures:1. Inform hostess and outlet manager about the found item.2. Hostess to record the found item in the outlet logbook.3. Should contact the guest if you know who it belongs to.4. Otherwise, send the item to the Lost & Found (Housekeeping) as soon as possible.5. Provide necessary information to Lost & Found.6. Sign in the Lost & Found logbook.- End -程序：1. 如果发现客人的丢失物品应立刻告知领位及经理。2. 领位将失物记录在部门交给班日记上。3. 如果知道客人的联络方式应通知。4. 将失物交给管家部专门负责的部门。5. 提供一些必要的信息给该部门。6. 在管家部签字。- 完 -Printed Date:3/14/22PAGE: 1/1