bcProfessional StandardsMarch 1998Author: Peter AmanContributors: Barbara Bjornson Laird ReedCopyright 1998 Bain & Company, Inc. 1professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Agenda Compliance and IntroductionPoliciesCasesSources of additional information2professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Agenda Compliance and IntroductionPoliciesCasesSources of additional information3professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Professional Standards Compliance Failure to follow described policies will result in significant penalties, up to and including immediate involuntary termination.4professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Policy AreasProtecting / sharing client informationCompetitor data gatheringExclusivity and client conflictHarassment and discriminationInsider tradingGeneral and Expense PoliciesPolicy Areas5professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Whata set of worldwide professional standards (captured in client service policy statements) which reinforce our commitment to acting with integrity and honestyspecific guidelines (captured in client service policy statements) for tricky situations where there is tension between doing the best for the client and doing the “right” thing, or between needs of multiple clientsa group of people in the center and in local offices dedicated to interpreting and applying the policiesProgram Description (1 of 4)6professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS WhyBains reputation and success ultimately depends on it to ensure that the instinctive reaction to a tricky situation is generally the right one8reinforce a firm wide commitment to “doing the right thing”8reinforce a culture which embodies integrity and honesty that we can all be proud of8provide a business environment consistent with firm management and employees valuesProtection from lawsuitsProgram Description (2 of 4)7professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Whoevery individual employee - embodies our professional standards, thoroughly understands them and applies them consistently and comprehensivelylocal office Professional Standards Program Manager - interprets, counsels, provides feedback to other offices and the CenterProfessional Standards Program Director (Peter Aman) - central resource to manage implementation of program and assist driving of continued program development and improvementProfessional Standards Program Officer and Coordinator (Colin Anderson, Barb Bjornson) - central resource to further develop, refine, and interpret; mechanism for mediationManagement - reinforce (actively), interpret, apply, provide incentives/disincentivesProgram Description (3 of 4)8professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Howthrough local resources (Professional Standards Managers coordinated with the Center)worldwide training for all levelsrole modeling at the team levellocal communications and marketing coordinated by the center (e.g., intranet)internal/external marketingincentives and disincentivesBVUProgram Description (4 of 4)9professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS AgendaCompliance and IntroductionPoliciesCasesSources of additional information10professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS Professional Standards Policies Protecting and sharing client informationCompetitor data gatheringExclusivity and client conflictHarassment and discriminationInsider tradingGeneral and Expense Policies11professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS client identityclient internal dataproprietary insightspurchased studies (permission may be overarching at case start)presentationsproposalsback-up informationsuccess storiesgeneral insights general developed informationpublicly available informationInformationWhich can and should be sharedWhich should be shared once sanitizedCannot be shared without explicit permission from the clientNo confidential or proprietary information (including the clients identity and characteristics of the relationship), provided by or obtained for, a client may be given to anyone outside the case team. Information which is neither proprietary nor confidential may be shared only with the express approval of a Bain partner on the originating case, and in many cases, the client.Protecting & Sharing Client Information - Guidelines12professionalstandardsbcCopyright 1998 Bain & Company, Inc. Professional StandardsBOS When client information is provided to a competing case team or within a Practice Area, the material must be sanitized by or at the direction of the Operating VP who is then also responsible for approving the final productWhen client information