服务员的英文自我评价效劳员的英文自我评价篇一 I am _ University of marketing and planning professional students, in the near graduation, I _ restaurant for three months of internships in the past three months, my ability to work has been greatly improved, now Will be 3 months of work to do a self-appraisal. 1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotels overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues or even superior, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self. 2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test. 3, the ability to work independently improved: Through this internship, I am deeply aware of the need to learn their own have the ability to do this must do their own. Only to develop their own independent ability to work in progress. At work, there are problems, do not know should be bold to ask colleagues, rather than pretend to understand.Work independently, gain experience, and finally get the most suitable for their own things. 4, service awareness: as a front desk receptionist, always represents the hotel. Whether in the workplace, or walking on the road, as long as the uniforms of the hotel should always have to provide guests with the best service mean. We are the angel of the City of Smiles, all for the guests, for the guests of all, for all guests. In the past 3 months, I have studied business training and actively participated in the job training. We are dedicated, courteous, enthusiastic, patiently answering questions, providing quality services to our customers, and constantly improving their quality and business level. , I will grow into a qualified salesperson. In the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, _ units to create value. 效劳员的英文自我评价篇二 As a five-star hotel waiter, in the details of the work, etiquette requirements are particularly stringent, because the front hall is the hotels first window, and the waiters quality directly reflects the hotels service quality and management level. As a waiter every day I have to face a large number of guests, the impact of large, so the service work to pay special attention to etiquette, to the guests left a good impression. Here is my self-identification as a waiter. First of all, as the external image of the total station service staff, I dress neat, not makeup, do not wear expensive ornaments, pay attention to personal hygiene, Jichi before work has a strong taste of food stimulation. Standing in the service, always full of energy, greet guests with a smile, active enthusiasm. Have professionalism, do not leave the workplace to do private matters.Working hours I do not chat with others, do not ignore the guests. In any case, do not dispute with the guests, the use of civilized and polite language, not ridiculed, satirical guests, not vulgar language, rude behavior. Second, I am in the attitude of service attitude enthusiastic and sincere. When guests complained about service dissatisfaction, I patiently listen, sincerely accept, do not interrupt the guests of the conversation, not to ignore, sincere apology to the guests, and immediately proceed to solve the problem. So that all guests are treated equally, enthusiastic service. I do Insider, 101 ask patiently. Answer questions concise and clear, accurate, articulate. The location of the various hotels, service time, a variety of facilities such as the helm, do not may, may, probably and other vague words to answer guest information. I was kind enough to be a good counselor when I asked the guests. I am also familiar with other local service industries, such as tourist attractions, round-trip routes, transportation, shopping and other relevant information, so as to provi