CTICollaborativeTechnologymgt&Innovation CTIMarketingLeadershipPresented by:Eden H.C.ChenSix Sigma AcademyCTI Group,USAR&DSelf-SupportsProcessIndependentlyVariationReductionWastesReductionSixSigma StrategiesforExcellenceCTICollaborativeTechnologymgt&Innovation CTISix Sigma是一種經營管理理念，也是一套有系統的管理手法，目的是在定義的目標之下，追求最小的變異，獲得最大的獲利水準。CTI集團陳憲章博士v六標準差為一全面且具彈性的系統，可用於獲取、維持和擴大企業成功。六標準差的趨動要素，在於洞悉顧客之需，嚴格使用事實嚴格使用事實、資料、統計分析，以及全力關注業務流程全力關注業務流程的管理、改善和創新。The six sigma wayCTICollaborativeTechnologymgt&Innovation CTI-Six Sigma is a management philosophy which search for-Six Sigma is a management philosophy which search for the perfect without any significant variations based on the perfect without any significant variations based on the pre-set performance requirements.the pre-set performance requirements.-To define the requirements,finding out the undesirable-To define the requirements,finding out the undesirable outcomes(y)and associating it with the possible inputs outcomes(y)and associating it with the possible inputs is the concepts to avoid,if not 100%sure,eliminate the is the concepts to avoid,if not 100%sure,eliminate the causes of variances in intent outputs.By doing so we causes of variances in intent outputs.By doing so we can minimize the waste lean.can minimize the waste lean.-Use best tools to achieve the goals of avoiding cause,-Use best tools to achieve the goals of avoiding cause,detect failure,&compensate the effectsdetect failure,&compensate the effectsSix Sigma Basic ConceptCTICollaborativeTechnologymgt&Innovation CTITake a wild guess on what is the normal average mistakes by any given processed operation?Semi-Professionals are 7%(std dev.Is 6%)Professionals are 3%(std.dev.Is 2%)Absolute Professionals without check/balanceare 11%(std dev.Is 11%)For White Collar works For Blue Collar works Skilled Operators are 1%(std dev.Is.8%)without Error Proofing Options Unskilled Operators are 7%(std dev.Is 6.8%)without Error Proofing OptionsFor Instrument Control Operations Based on accuracy and sensitivity of the instrument it can be anything from 0.05%to 3.0%Likely,for most industry instrument it is around 0.5%CTICollaborativeTechnologymgt&Innovation CTISupplyInputProcessOutputCustomerSupplyInputProcessOutputCustomer 供應者品質供應者品質 輸輸 入入 流程功能流程功能 產出要求產出要求 客戶滿意客戶滿意i.e.i.e.KPIVKPIV i.e.VOC,i.e.VOC,CTCCTCi.e.i.e.可歸因的可歸因的外在變異外在變異(AssignableAssignablecause)cause)i.e.i.e.一般內在一般內在因素變異因素變異&KCC KCC etc.etc.i.e.i.e.CTQ CTQ Spec.Spec.KPC,KPC,&etc.&etc.SIPOC 的觀念的觀念CTICollaborativeTechnologymgt&Innovation CTIInputProcessOutput 首先看一看輸入與輸出的關係首先看一看輸入與輸出的關係首先看一看輸入與輸出的關係首先看一看輸入與輸出的關係CTICollaborativeTechnologymgt&Innovation CTIOutputInputYX如果結果只被一個輸入因素影響，則 1:1,such as Y=X.CTICollaborativeTechnologymgt&Innovation CTI套模零件尺寸模具尺寸YX範例：在無外部噪音與內 部變因的完美狀況CTICollaborativeTechnologymgt&Innovation CTI擲一塊硬幣的機率CTICollaborativeTechnologymgt&Innovation CTIDistribution(分配)and Probability(機率)Frequency123465432150.027 0.0560.0630.1110.1390.1670.1390.1110.0630.0560.027%23456789101112CTICollaborativeTechnologymgt&Innovation CTI兩粒骰子的機率和出現次數頻率圖兩粒骰子的機率和出現次數頻率圖0.180.160.140.120.100.080.060.040.020.機率出現次數1 2 3 4 5 6 5 4 3 2 1CTICollaborativeTechnologymgt&Innovation CTImean-1s-3s-2s2s3s1s68%95%99.7%中心線與標準差中心線與標準差CTICollaborativeTechnologymgt&Innovation CTIOutputInputYX然而在很多條件情況下，結果是一個分佈CTICollaborativeTechnologymgt&Innovation CTIUndesirableUndesirable非期待非期待流程流程/製程製程InputInputDesirableDesirable期待期待OutputOutputControlControlControlControlNoisesNoises噪音噪音Man Man 人人MachineMachine機機MaterialMaterial料料MethodMethod法法EnvironmentEnvironment環境環境CTICollaborativeTechnologymgt&Innovation CTI考慮噪因(noise)的情況OutputInputYXNoiseCTICollaborativeTechnologymgt&Innovation CTI流程流程/製程製程Man Man 人人MachineMachine機機MaterialMaterial料料MethodMethod法法EnvironmentEnvironment環境環境InputInput好的產品好的產品有有缺點的缺點的產品產品OutputOutputProcess Control&Process Control&SPCSPCQuality inspection&SQCQuality inspection&SQC 品質檢驗品質檢驗&統計品管統計品管洪水洪水,地震地震,罷工等罷工等在實際的環境下CTICollaborativeTechnologymgt&Innovation CTIControlControlControlControlMMMMEMMMMEMMMMEMMMMEY#1#2#3#lastOutput=InputY1=X1Y1=F(X1)Y1=F(Xi)Y1=F(Xi)Y1=F(Xi)Yj =F(Xi)有多少輸出變數？有多少輸入變數？那幾個是重要輸出變數？那幾個是重要輸入變數？將重要輸出變數與重要輸入變數連結現實環境下的流程模式CTICollaborativeTechnologymgt&Innovation CTIOutputYY=X1+X2+X3+Xn結果就更複雜了當不是只有一個輸入變數時Input X1Input X2Input X3Input XnCTICollaborativeTechnologymgt&Innovation CTI工程下規集中點工程上規完美狀態.工程規格與實際產出現象CTICollaborativeTechnologymgt&Innovation CTI工程下規工程上規Target幾乎完美接近完美大多數狀況CTICollaborativeTechnologymgt&Innovation CTISpec.Limit+/-1+/-2+/-3+/-4+/-5+/-6 Percent(%)68.2795.4599.7399.993799.99994399.9999998Possible Defective ppm3173004500270083.57.002完美狀況理論值Spec.Limit+/-1+/-2+/-3+/-4+/-5+/-6 Percent(%)30.2369.1393.3299.379099.9767099.999660Possible Defective ppm6977003087006681062102333.4 大多數狀況實際值CTICollaborativeTechnologymgt&Innovation CTI現實的世界現實的世界Spec.Limit+/-1+/-2+/-3+/-4+/-5+/-6 Percent(%)30.2369.1393.3299.379099.9767099.999660Possible Defective ppm6977003087006680062102333.4 CTICollaborativeTechnologymgt&Innovation CTI分佈範圍與集中程度CTICollaborativeTechnologymgt&Innovat