浙江省宁波市中兴中学高三英语联考试卷含解析一、 选择题1. A hearty laugh relieves physical tension，_your muscles relaxed for over half an hour.Ato leave Bleft Cleaving Dleave参考答案：C2. The worlds attention _ Chinas Belt and Road Initiative，as it has great influence on the worlds economy.A. is to fix onB. was fixed onC. has fixed onD. is being fixed on参考答案：D【详解】考查时态。句意：全世界的注意力都集中在中国的“一带一路”计划上，因为它对世界经济有很大的影响。表示现阶段正在进行或从事的动作，用现在进行时，故选D。3. It is not in the length of days, but in the use we make of them _ the value of life lies. A. when B. where C. that D. how参考答案：C4. _H7N9 is a deadly virus, it is still safe to eat thoroughly-cooked chicken.A. UntilB. WhileC. IfD. Since参考答案：B5. His statement refers to people in general, the president added, not to anyone_.A. in effect B. in danger C. in particular D. in sight参考答案：C6. Shooting, as _ means of survival originally, developed into _ sport only in the late 19th century.A. a; a B. the; the C. a; the D. the; a参考答案：A7. - Excuse me. I wonder where I can get help. I _ my passport.- But where did you lose it?A. have lost B. lost C. had lost D. was losing参考答案：A8. Everything, unless otherwise _, will go on as planned. A. stating B. states C. to state D. stated参考答案：D略9. Tim，Im sorryI used your type writer when you were away this afternoon _.AThats all fight Bwith pleasure CThat depends DDont mention it参考答案：A10. Fresh milk _ in the fridge，or it will go badAmay keep Bmay be kept Cmust keep Dmust be kept参考答案：D考点：情态动词 句意：鲜奶必须保存在冰箱里，否则就会变质。根据句意选D。11. Not Jack, but you and I _to blame for the accident. We were so careless.A. am B. is C. are D. should参考答案：C略12. One more week, _ we will accomplish the task.A. or B. and C. if D. so that参考答案：B13. Its an art to be parents. With children, if you say “no”, you have to mean_.A. thatB. thisC. itD. one参考答案：C考查代词。句意：当父母是一门艺术，对于孩子来说，当你说不时，你得是认真的。Mean it可以表示“认真的”，故选C项。14. The party was _ success. We sang and danced until it came to _ end at midnight. A. a; an B. a; the C. the; an D. /; an 参考答案：A15. -We all had a lot of fun at the barbecue yesterday. Pity you werent there.-I really should have gone with you, but I _ on some remaining problems. A. was working B. would work C. worked D. had worked 参考答案：A16. Its a mistake to think of Florida only _ its tourist attractions.A. in addition to B. by way of C. in terms of D. by means of 参考答案：C17. Why does Mike look so sad?I dont know. Lets _ him up.A. leaveB. giveC. cheerD. pick参考答案：C【详解】考查动词词义辨析。句意：Mike为什么看起来那么难过？我不知道。我们让他高兴起来吧。A. leave离开；B. give给；C. cheer鼓舞，鼓励；D. pick捡，摘。情景对话中的第一句中的sad，说明Mike难过，情绪不高，所以需要的是加油，鼓励，cheer up (使)高兴起来，(使) 振作起来，固定短语。故选C。二、 新的题型18. （共5小题，每小题2分，满分10分） 根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。No matter what type of business you run, it has to deal with things that go wrong from your customers point of view. Complaints （投诉）can be a great source of information for organization s to make corrections as well as further improvements. 36 1You should listen actively to what the customer has to say by maintaining comfortable eye contact. 37 2 38 Its impound for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer youve accepted the responsibility and provide him with choices or why wise, the customer youll do something about his complaint.3Talk with the client and discover the best means to resolve his problem. 39 In this case its important to let your customer know an estimation (估计) of how long it will take to take action on his complaint.4A simple “thank you” is one way to let the customer know you appreciate the time and effort theyve taken to inform you about a problem with your companys service or product that you need to know about.5Create a procedure for recording different types of customer complaints. 40 AListen to your customers complaints and you can improve your service.BThere will be times when youll be unable to resolve the issue immediately.CWhen receiving a complaint, you should apologize for the failure the customer has identified. DThey are a valuable source of information to determine various root causes that need to be address