WALK-IN INTERVIEWDate面试参考手册AGENDATimeActivities8.00amMeet at “Area”8.10amBriefing by DOHR8.30amReport to own station, ensure all items on checklist are available8.45amStandby to receive WALK-IN INTERVIEW CANDIDATES9.00amInterview commences1200 Lunch rotation commences (Interviews continue with remaining interviewers)18.00pmTidy up and pack all materials Get ready for next dayBANQUET REQUIREMENT FOR WALK-IN INTERVIEW面试场地布置和要求Function RoomLayoutRequirementsNusantara 1Interview Room1. Room Set Up2. Refreshment3. StationeryNusantara 2Screening Room1. Room Set Up2. Refreshment3. StationeryNusantara 3Interview Room1. Room Set Up2. Refreshment3. StationeryFunction RoomLayoutRequirementsFoyer1. Refreshment (Coffee, Tea & Water)2. Television (2x)3. VCR (2x)4. Exhibition Board5. Separator Stands6. Signages (F&B Services, F&B Kitchen, Front Office, Housekeeping & Others)7. Fire Drill Stands (6x)8. Place Card on each table Should you not have enough interviewers and therefore will only be screening, the set up is similar except that ALL interviewers are screening for ALL positions. Do not departmentalize just have general areas. CHECKLIST FOR MASS RECRUITMENT BY ROLES面试前准备检查表RolesChecklistHuman Resources (prior to actual day)- Ensure that the recruitment plan will comply with the number of interviewers available.Unless there are many interviewers available (ie. Other Starwood Properties in City also provide), it is strongly not advisable to do screening & 1-1 on same day. Instead use all interviewers available to screen all positions and advise each candidate that the hotel will be in contact of the next 3 weeks. HR then to s/list and book in for group interview or 1-1.Alternatively HR can schedule in advance group interviews for later in the week and those wow candidates can be booked straight in to save ringing.- Organise the entire event.1.2.3.Confirm # Of InterviewersOrganise Space, Equipment, StationeryOrganise AdvertisementRunner Foyer - To direct traffic, answer queries and ensure smooth flow of applicants.1.2.3.4.PensClipboards (10 nos. each)Application FormsStaplerRunner Screening Room- To take applicants in and out of the room and escort to a screener when interviewer is free.1.2.3.4.PenMarkerStaplerRubber bandRunner Interviewing Room- To take applicants from the Screening Runner into the Interviewer room.- Skip this step if not enough interviewers1.2.3.4.PenMarkerStaplerRubber bandScreener- To screen / shortlist the applicants for the next step.1.2.3.4.5.Screening DocumentPensBoxes - 3 coloursMarkerStaplerInterviewer- To interview more deeply to ensure a strong behavioural fit for the Starwood Property.- Skip this step if not enough interviewers and complete behavioural interviewing after the screening days.1.2.3.4.5.Structured Interview AssessmentPensBoxes 3 coloursMarkerStaplerPost-Interview Processing- To ensure that all applicants are replied to.1.2.3.4.5.LetterheadEnvelopeLabelsPensGlue & Stapler APPLICANT NAMESTRUCTURED INTERVIEW ASSESSMENTRating12345OutstandingAveragePoorFactorsRating (1-5)CommentCan you please tell me about the training, education and work experiences that have helped prepare you for this position?(Tell me about your employment history)Employment Experience Part time, Full time, directly related experience where necessaryRelevant Technical Skills Achievements Leadership patterns of success in past career experiencesTraining & Background for positionCommunication SkillINTERVIEWING QUESTIONSRating (1-5)1Tell me what you consider to be your major accomplishment in your current job. 2 Tell me about a time when someone at work told you that you provided excellent service?OTHER QUESTIONSRating (1-5)3.At some point we have all worked with a supervisor who told us to do something differently than how weve been doing it. Tell me about a time when this happened to you?4 Describe a situation where you worked closely with others to get a difficult job done?5Tell me about a time when you had an upset customer and you had to turn the situation around?6In your last performance appraisal, what were you praised for? What were areas for development? (strengths/weakness)7What extracurricular activities did you participate in school/university/ previous company? 8Can you work rotating shifts? Days? Evenings? Nights? Public Holidays?