完美WORD格式中国经济管理大学学员教辅小保罗R墨菲MBA当代物流学习题辅导中国自学网ContentsIntroductionChapter 1: Logistics and the Supply Chain1Chapter 2: The Supply Chain Management Concept23Chapter 3: Logistics and Information Technology43Chapter 4: Demand Management, Order Management and Customer Service62Chapter 5: Protective Packaging andMaterials Handling81Chapter 6: Transportation 98Chapter 7: Transportation Management115Chapter 8: Distribution Center, Warehouse, and Plant Location135Chapter 9: Inventory Management157Chapter 10: Warehousing Management182Chapter 11: Procurement201Chapter 12: International Logistics221Chapter 13: Logistics Systems Controls240Chapter 14: Organizing and Analyzing Logistics Systems260PART IIANSWERS TO END-OF-CHAPTER QUESTIONSCHAPTER 1: LOGISTICS AND THE SUPPLY CHAIN1. Did it surprise you that logistics can be such an important component in a countrys economic system? Why or why not?它构成了一个国家至少10%的GDP、对于经济增长有很重要的作用The answer to this question likely depends on a students prior exposure to logistics. A typical student in an undergraduate basic logistics course likely has had limited exposure to and knowledge about logistics and thus would likely be unaware as to logistics impact on a countrys economic system. As such, she/he might be pleasantly surprised to learn that logistics often accounts for at least 10% of a countrys GDP and also is important for economic growth and development.2. Distinguish between possession, form, time, and place utility.Possession utility refers to the value or usefulness that comes from a customer being able to take possession of a product and can be influenced by the relevant payment terms. Form utility refers to a products being in a form that can be used by the customer and is of value to the customer. Time utility refers to having products available when they are needed by customers while place utility refers to having products available where they are needed by customers.3. How does logistics contribute to time and place utility?时间效用：不同产品有不同的时间敏感度,香蕉和铅笔；地点效用：把产品从价至少的地方运到价值大的地方。Logistics contributes to time utility by recognizing that different products have different sensitivities to time. For example, a three-day late delivery of bananas likely has more serious consequences than a three-day late delivery of a box of pencils. As for place utility, logistics facilitates products being moved from points of lesser value to points of greater value.4. How can a particular logistics system be effective but not efficient?能不能实现实现得好不好Effectiveness can be thought of as how well a company does what they say theyre going to do; efficiency focuses on how well company resources are used to achieve what a company promises they can do. There are a multitude of examples that would illustrate an effective, but not efficient, logistics system. For example, some companies routinely use premium and/or expedited transportationwhich increase transportation coststo meet customer delivery requirements. As such, the company could be considered effective but perhaps not efficient .5. Explain the significance of the fact that the purpose of logistics is to meet customer requirements.公司要想发展必须和客户交流,知道他们的需求而不是猜测；不同的客户有不同的需求,不能用单一类型单一规格的服务来对所有顾客。One reason for this significance is that meeting customer requirements means that companies must knowrather than assumecustomer needs and wants. This knowledge is facilitated by communication between companies and their customers. Even today some companies are hesitant to communicate with customers. In addition, meeting customer requirements means that a one size fits all approach to logistics will result in some customers being overserved and others being underserved. As a result, companies should consider a tailored logistics approach, where groups of customers with similar logistical needs and wants are provided with the appropriate logistical services.6. Explain how an understanding of logistics management could be relevant to your favorite charitable organization.慈善机构例如9。11 例如印度洋海啸如果物流不好的话慈善机构就无法在短时间内正常救援,物流能带来药品、食物、衣物等There are any number of examples that can be used. Consider the Asian tsunami of late 2004. In a relatively short time, a variety of humanitarian organizations, with the help of private sector companies, were able to get relief supplies as well as food and medicine into the region and distribute them to the affected population.7. Discuss three reasons for why logistics has become more important since 1980.经济管制的减少；消费者行为的改变；科学技术的发展；零售商力量的崛起；全球化One reason for the increased importance of logistics involves a reduction in economic regulation. This allowed individual carriers flexibility in terms of pricing and service and provided them with an opportunity to break away from a one size fits all ap