. -：期限：工程硕士研究生学位论文题目：移动集团客户欠费催缴系统的分析与设计 学 号：07R0238姓 名：黄正祥专 业： 软件工程 导 师： 雷友珣 学 院： 软件学院 2021年 3月. 优选-. -独创性或创新性声明本人声明所呈交的论文是本人在导师指导下进展的研究工作及取得的研究成果。尽我所知，除了文中特别加以标注和致中所罗列的容以外，论文中不包含其他人已经发表或撰写过的研究成果，也不包含为获得邮电大学或其他教育机构的学位或证书而使用过的材料。与我一同工作的同志对本研究所做的任何奉献均已在论文中作了明确的说明并表示了意。申请学位论文与资料假设有不实之处，本人承当一切相关责任。本人签名： 日期：关于论文使用授权的说明本人完全了解邮电大学有关保存和使用学位论文的规定，即：研究生在校攻读学位期间论文工作的知识产权单位属邮电大学。学校有权保存并向国家有关部门或机构送交论文的复印件和磁盘，允许学位论文被查阅和借阅；学校可以公布学位论文的全部或局部容，可以允许采用影印、缩印或其它复制手段保存、汇编学位论文。本学位论文不属于围，适用本授权书。本人签名： 日期：导师签名： 日期：. 优选-. -移动集团客户欠费催缴系统的分析与设计摘 要伴随着中国电信业集团业务的开展，集团客户欠费问题日益突出，已经对电信业集团业务飞速而又安康的开展造成影响和制约。如何解决集团客户欠费问题，降低由此带来的运营风险，已经成为电信运营商日益关注的问题。为了尽可能地减少集团客户欠费给电信运营公司带来的经济损失和减轻欠费催缴部门的大量催缴工作压力，提高欠费催缴部门的工作效率,本文在结合移动对集团客户的欠费管理理念以及欠费管理目标，基于AMDOCS计费系统和移动已有的个人客户欠费催缴系统，分析并设计了如何根据集团业务类型自动并智能的选择预定义的催缴策略进展催缴。针对以分账业务和共享免费资源业务为代表的集团客户催缴的复杂性，本文着重分析了如何基于AMDOCS计费系统按照预定义的催缴阀值自动抽取集团客户欠费账户相关信息并同步到催缴系统数据库，阐述了如何在当前已有的个人客户欠费催缴系统的根底上扩展对集团客户的欠费催缴策略，同时分析了针对已经进入催缴平台的集团客户在缴清欠费金额后如何自动退出催缴平台和自动开通集团业务，并同步该信息给其他相关系统。论文重点阐述了集团客户欠费催缴系统的核心功能模块设计以及同外部系统进展交互的接口设计。文中设计的集团客户欠费催缴管理系统充分利用AMDOCS催缴系统核心功能模块, 分析出哪些功能需求可以直接重用AMDOCS催缴核心功能模块、哪些功能需求可以基于AMDOCS催缴核心功能模块通过文件配置或者数据库表配置实现、以及哪些功能需求需要代码以及数据模型的变动进展客户化，并最终实现移动集团客户欠费催缴系统的业务需求。它不仅能有效支撑移动集团客户催缴的业务需求，为集团业务部门提供了集团客户欠费自动化催缴的管理平台，大大减少了移动欠费催缴部门的人工催缴工作量，提高了集团客户欠费催缴的实时性，有效降低了移动集团客户的欠费率和坏账率，而且具有很强的业务扩展性，为移动集团业务飞速而安康的开展提供了技术平台支持。关键词：集团客户分账业务共享免费资源业务催缴策略ANALYSIS AND DESIGN OF CORPORATION CUSTOMER COLLECIONSYSTEM FOR CHINA MOBILE BEIJINGABSTRACTWith the rapiddevelopment of Chinese telemunications industry for corporation customers,problems with the corporation arrears have bee increasingly prominent, andthe telemunications pany has been impacted much on the development and constraints. How to solve the arrears problem and thereby reducing the riskshave bee the carriers of growing concern. In order to minimize economic losses and reduce the panys cost, reduce the vast works for reminder, and improve the cost efficiency of calls the departments work, the paper bined with Beijing Mobiles arrears to management philosophy and customer arrears management objectives for corporation business , based on the AMDOCS billing system and management platform for individual customersarrears,make many analysis and design for the corporation collection system on how to make the corporation business arrears be treated in Collection system automatically and intelligently, according to the corporation business types.Considering theple*ity ofcorporation customer collection for split bill and share allowance businesseswhich are the main corporation business in Beijing Mobile, the paper focuses on how to e*tract all the information of corporation business arrears according to a predefined threshold, treat them in Collection system automatically based on AMDOCS billing, and e*plains how to e*pand the implementation the collection treatment for the corporation business arrears based on the current collectionsystemwhich already supportedindividual customers. Meanwhile, analyzeonhow to withdraw the corporation account from collection system, and restore all the corporation businesses belong to the corporation customer automatically, when the corporation customer pay for all the overdue debts. Then need synchronize theinformation to other related systems after withdrawing the corporation customers from collection.The paper focuses on the core functionality modules design for corporation customer collection system, as well as the interfaces with e*ternal systems.The corporation customer collection system makes full use of the AMDOCS e*isting core functionality modules, and analyzewhichfunctionalities can be reused from AMDOCS e*isting core modules directly,which functionalities can be implemented by change configuration file or database table enhancement, and which functionalities need to do full customization via coding and data model changes, in order to fully support the corporation customer collection. The corporation customer collection designed in this paper not only can effectively support the business requirement of the Beijing Mobile corporation customer collection,provided management platform for the corporation business department, greatly reducing the workload for corporation arrears reminder, improvingthe real-time capabil