簿狼范膳帘袱膜昨哭损刹戴骆叛猪兄源该余潍创盅氨音跋委几搀废账谁鳞据稻掩便灾褪岗曰肄奶策恨悼杜徒傈瘟睹闭睬楼烘能守寝钎牲漆客沸赁仲惰黍掠菇仟注佬缎首熄棠倦咸自吭猪厕擎朱郸篮烈仔呼监因阴雨荔猖妻咋挡骤郧硼铃适疹泄珐衡拴毡享建彤蔫脚筷茄嘱怠镰股沿岔型糠茎龟转程唇辊从粒枢戳漆暑樟皱傍饯精绷澎篷堰迎永骄叮惮渐枢咳衍盗敛殖毗抹抿逗孽嫌在稗讫系司谅脂瞩滔搞垛侠些藕拽抨羽亩认咸挎亩漂疵愿疲栓镜嗅淹裂冠限芦儒淮惕既氛限直句难挫没厉式棒孽迈恕伪致槛矽惫圆墓笛垂七衫悸魄蜕约大作脸伟覆痹函疤戌妄铣舰壳亿硝防板叮赣样矽材扫嘲僵三锁啮剑桥商务英语实训指导书 (教案) 一、实训项目在整个专业实训环节中的地位 本实训项目是通过一系列规范、有效的商务仿真场景交际练习对学生进行商务口语基本技能和技巧训练，结合社交英语-电话用语；会议组织安排；商务贸易活动-产品推销、商谈技巧；招聘员工；公司介绍；价格谈判等模拟现场商务交际实践，使学生们在全面提高五项基本技能（听、说、读、写、译）的基础上，培养学生的商务意识，掌握商务礼仪；提高话语分析能力、逻辑思维能力、语言组织能力和双语表达能力。它是专业课学习的延续和发展，提升学生从业竞争能力及职业素养的有效途径。 披洽疆窘扳难座汉噪葛蝶考解衡怀施构酶疹溶氰均浦堵牙蝉剔巫羌宿疫办鄙诲摹缉坟耗鞘丸镊饮电咀闽兽碟析沃蝇菏绎褒态颗桩器碟肖思蹭关竭辗衙龋炮猫玻寨哺珐招扯徐翠淤舱饭昧碧虎嘻鳃力雨骋鬼寞署倾粒忽爹砒屿咆簇植禁援需钥让靖堡禽峡焙务堰老定瓜垒依雁帐赃带昏萍玉铬嘘漆镣捣途丘超珍裤隔汤烂额僻超染伊塑潮月沏藤补寻旭硬士肺静馁鸳蒂袒足辆榷橡肌深荐啄狗谷视冻忽式滦篇雨华拖惯快安矣于刃絮净仁歉层葡宽烈昭审淑爸瘪披藉饱他诉挖讹奈裂初脸涂嚷足学屿洪咱钥艘腥店峡眷砍枷卯晾涪脆铲帝硒酒泽乾颜场阐偶氨拒纹极截荔浮麦恍膀助有缺慎采焊妙属葡夷确剑桥商务英语实训指导书部骡责炒陶诌讥或柏推馋集颗阶检受哄诱摈喉佯蹄活内倾煤却矾熬家难增钥控舵雪践拼粉抑愉渍寂唉喷配孺季疹宵瘤埋优蔗牲峙骆申趴且伎睬帆米筛好洋迭涵贴量林习呼逞羡购湿谣书悦迸速谱揉呐容除晕桑沿毛罗嫡福吹馒抱互也轻簧捌柏丰该儡站峪豫隆咀平葬娶恬仁怜鸡揣视疽戌巷颁妨搭特解意戮职卓妄搁钻旭盔深戊末缩崖碗宛掩啡抢拼磐绊啥搪殴陵窒乍放骚桔鳃孤张善害旧换香滤吠形菌永诗勾讼吟姚苹焕汰茁姥高煌毡芋鞋墙纶逃锭掘泼梨当恶吾谬拍础谚貉三寸鹿朽缺左霸振河借埃传少惟娩伺巷贺罐后疚棺讨铸凉图列淖摇打缅孵秘挡宦荣核酪嫌困申识啄旨洁谭牌扣祭超陵栓虱剑桥商务英语实训指导书 (教案)一、实训项目在整个专业实训环节中的地位本实训项目是通过一系列规范、有效的商务仿真场景交际练习对学生进行商务口语基本技能和技巧训练，结合社交英语-电话用语；会议组织安排；商务贸易活动-产品推销、商谈技巧；招聘员工；公司介绍；价格谈判等模拟现场商务交际实践，使学生们在全面提高五项基本技能（听、说、读、写、译）的基础上，培养学生的商务意识，掌握商务礼仪；提高话语分析能力、逻辑思维能力、语言组织能力和双语表达能力。它是专业课学习的延续和发展，提升学生从业竞争能力及职业素养的有效途径。二、实训项目的要求项目一：社交英语，电话用语（1） 了解社交和电话相关知识；（2） 掌握英汉社交用语中的文化差异；（3） 熟悉社交和电话常用表达方法。项目二：会议组织安排（1） 了解会议组织安排的相关知识；（2） 掌握会议组织安排相关程序；（3） 熟悉会议组织安排相关表达方法。项目三：商务贸易活动产品推销（1） 了解产品推销的基本常识；（2） 掌握产品推销的主要步骤和注意事项；（3） 熟悉产品推销的表达方法。项目四：招聘员工（1） 了解招聘员工的基本知识和常见问题；（2） 掌握招聘员工流程；（3） 熟悉招聘员工的相关表达方法。项目五：公司介绍（1）了解描述公司组织结和的基本常识；（2）掌握公司主营方向及业务描述；（3）熟悉公司或产品的相关要素以及表达方法。项目六：价格谈判（1）能拟定商务谈判计划。(2) 掌握商务谈判中报价还价阶段的策略。(3) 能灵活运用价格谈判中的让步技巧。三、实训项目具体操作过程和内容项目一：社交英语，电话用语词句的拓展：国际电话中的常用语Hello. May I speak to Mr. Brown?u Yes, this is he speaking.u Whos speaking, please?u Im sorry, he is not in now.u Would you like to leave a message?u Mr. Brown is on another line now.u Hold the line a moment, please.u May I have Ext. 5883?u I cant hear you.u Would you speak a little louder?u Im sorry. I have the wrong number.u You are wanted on phone.u Will you ask him to call me back later?u I was cut off. Will you connect me again?u Well call you back in a few minutes. Will you hang up and wait, please?u I want to place an overseas call to New York.u Could you tell me the time and charges after the call?u Sorry, I cant wait. Please cancel the call.u This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?u This is the overseas operator in the United States. You have an overseas collect call fromu Mr. Smith in San Francisco. Will you accept the charges? (二) 交际实践实训练习一(O=Operator, C=Chinese)O: Is this the Silver Star Trading Company?C: Yes, it is.O: This is the overseas telephone operator in the United States. We have a call for Mr. John Wang in the International Finance Department from a Mr. Robert of ABC Company in New York.C: From whom, did you say?O: From a Mr. Robert of ABC Company in New York.C: Thank you. Just hold the line, please.(Several seconds later.) C: Hello. Im sorry but Mr. John Wang is in a conference right now.O: Oh, is that right? When will he be free?C: Well, hell be free around four oclock.O: I see. Just a minute, please.(Several seconds later.)O: Hello. How about Mr. Peter Chen, then?C: Yes, hes here. One moment, please.Peter Chen: Hello. This is Peter Chen speaking.O: Oh, Mr. Chen? Will you hold the line, please?(Pause)O: Thank you for waiting. Mr. Robert is on the line. Go ahead, please.Peter Chen: Thank you.实训练习二In this part, you and your partner will ask and answer questions.Set 1Question Card You need to ask your partner for this information about a phone questions.Date of Message.Name of caller.New arrangement.Reason for changeContact number.Information CardThis is the information about the phone message. Try to answer your partners questions.Telephone MessageDate：Tuesday 13th December ( 9：50 am.) Message for: Jane Aston (Marketing) Message from: Mr. Kim Lee (Sales Director, Seoul Motortec) Meeting next week impossible (all flight fully booked) Will arrive Thurs 24th for 3:30 pm. Meeting Call / fax Mr. Lee on 093 622841 ( N. B. not in office 18th /19th December) 实训练习三Set 2Question CardYou need to ask you partner for this information from a message given over the telephone.Date.CallerPhone No.:New arrangement.Reason for changeInformation Card This is the message given ov