Microsoft Windows 2000Windows Cluster Service Troubleshooting and MaintenanceMicrosoft Product Support Services White PaperWritten by Martin Lucas, Microsoft Alliance SupportPublished on July 14, 2003AbstractThis white paper discusses troubleshooting and maintenance techniques for the Cluster service that is included with Microsoft Windows 2000 Advanced Server and Microsoft Windows 2000 Datacenter Server. Because cluster configurations vary, this document discusses techniques generally. Many of these techniques can be applied to different configurations and conditions.The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE INFORMATION IN THIS DOCUMENT.Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. 2003 Microsoft Corporation. All rights reserved.Active Directory, Microsoft, Windows, Windows Server, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.The names of actual companies and products mentioned herein may be the trademarks of their respective owners.CONTENTSINTRODUCTION7Server Clustering7CHAPTER 1: PRE-INSTALLATION8Cluster Hardware Compatibility List8Configuring the Hardware8Installing the Operating System10Configuring Network Adapters10Name Resolution Settings11Configuring the Shared Storage12Configuring SCSI Host Adapters12SCSI Cables12SCSI Termination13Fibre Channel Storage13Drives, Partitions, and File Systems14CD-ROM Drives and Tape Drives14Pre-Installation Checklist14Installation on Systems with Custom Disk Hardware16CHAPTER 2: INSTALLATION PROBLEMS17Installation Problems with the First Node17Is the Hardware Compatible?17Is the Shared SCSI Bus Connected and Configured Correctly?17Does the Server Have a Correctly Sized System Paging File?17Do All Servers Belong to the Same Domain?18Is the Primary Domain Controller Accessible?18Are You Installing While Logged On as an Administrator?18Do the Drives on the Shared Bus Appear to Function Correctly?18Are Any Errors Listed in the Event Log?18Is the Network Configured and Functioning Correctly?18Problems Configuring Other Nodes19Are You Specifying the Same Cluster Name to Join?19Is the RPC Service Running on Each System?19Can Each Node Communicate Over Configured Networks?19Are Both Nodes Connected to the Same Network or Subnet?20Why Can You Not Configure a Node After It Was Evicted?20CHAPTER 3: POST-INSTALLATION PROBLEMS21The Whole Cluster Is Down21One Node Is Down21Applying Service Packs and Hotfixes21One or More Servers Stop Responding21Cluster Service Does Not Start22Cluster Service Starts but Cluster Administrator Does Not Connect23Group/Resource Failover Problems23Physical Disk Resource Problems24File Share Does Not Go Online24Problems Accessing a Drive24Network Name Resource Does Not Go Online25CHAPTER 4: PROBLEMS ADMINISTERING THE CLUSTER26Cannot Connect to the Cluster Through Cluster Administrator26Cluster Administrator Stops Responding on Failover26Cannot Move a Group26Cannot Delete a Group27Problems Adding, Deleting, or Moving Resources27Adding Resources27Using the Generic Resource for Non-Microsoft Applications28Deleting Resources30Moving Resources from One Group to Another31Chkdsk and Autochk31Failover and Failback32Failover32Failback32Move Group32Factors That Influence Failover Time32CHAPTER 5: SCSI STORAGE33Verifying Configuration33Adding Devices to the Shared SCSI Bus33Verifying Cables and Termination34CHAPTER 6: FIBRE CHANNEL STORAGE35Verifying Configuration35Adding Devices36Testing Devices36Snapshot Volumes36CHAPTER 7: CLIENT CONNECTIVITY PROBLEMS38