DailyEnglishSpeakinginHotels目录HotelreceptionEnglishHotelRoomServiceEnglishEnglishforHotelCateringServicesHotelBusinessServiceEnglishEnglishforHotelLeisureandEntertainmentServices01HotelreceptionEnglishGreenguestswarmandprofessionalUseappropriatemeetingssuchasGoodmorning/afternoon/eveningorWelcometoourhotelSmileandmakeeyecontacttocreateapositivefirstimpressionWelcomeGuestsInquiryaboutCustomerNeedsAskaboutthepurposeoftheirstay(businessorleisure)andthetypeofroomtheypreferInquiryaboutanyspecificrequirementsorpreferencestheymayhave,soasapreferenceforaspecificfloororanonsmokingroomTakenoteofanyspecialrequestsorappealstheymayhaveandensurethattheyaremetduringtheirstayInformguestsabouttheamenitiesavailableatthehotel,suchasaccommodations,bars,fitnesscenters,pools,andmeetingfacilitiesAnsweranyquestionsquestionsquestionsmayhaveaboutthehotelsservicesandfacilities,includingroomservices,checkoutprocedures,andWiFiaccessProvideinformationonthelocationoffacilitieswithinthehotel,includingthefrontdesk,elevators,andstairsProvideHotelFacilityInformation02HotelRoomServiceEnglishWelcomemessageGoodday,ImyourroomservicemanagerWelcometoourhotelHereisyourroomkeyIntroducetheroomfacilitiesHereisyourroomIthasadoublebed,aprivatebathroom,aTV,andaminibarIfyouneedanythingelse,justletusknowInquireaboutthecustomersneedsWouldyouliketohaveyourluggagebrokenupstairs?Doyouneedanyhelpwithyourcheck-in?TakeguestsintotheroomIntroducingthebedThisisadoublebedItsverycomfortableandhasapillowtopmattressforextracomfortIntroducingthebathroomThebathroomisprivateandhasashower,abathtub,andalltheamenitiesyoumayneedIntroductiontoTVandMiniBarTheTVhasmanychannels,includinginternationalchannelsTheminibarisstockedwithsoftdrinks,water,andsnakes010203Introductionroomfacilities123IwouldliketoorderbreakfastWhatoptionsdoyouhave?OrderingbreakfastCouldyoupleasesendsomeonetomyroomtodelivermyorder?MyroomnumberisXXXXXRoomservicedeliveryImsorrytohearthatyourexperiencewasnotsatisfactoryWewilldoeverythingwecantomakeitrightCompletingabouttheserviceCommonConversationsforRoomService03EnglishforHotelCateringServicesOrderingmealsIfpossible,offeradditionalmenuitemsorspecialtiestothecustomer,offeringavarietyofchoicestomeettheirpreferencesProvideoptionsUsepolicymeetingsandaskaboutspecificdietarypreferences,allowances,oranyotherrequirementstheymayhaveGreetthecustomerandinqAfterunderstandingtheirneeds,taketheirorder,confirmthedetails,andensurethattheyarehappywiththeirselectionTaketheirorderAskaboutdietaryrestrictionsProactivelyinquireaboutanydietaryrestrictionsorpreferencessuchasvegan,vegan,glucosefree,oranyotherdietaryrequirementsIfadishdoesntmeettheirdietaryneeds,suggestsuitablealternativesthatareavailableEnsurethatthecustomerissatisfiedwiththeirorderandthatitmeetstheirdietaryrequirementsProvidealternativesEnsuresatisfactionInquiryaboutthecustomersrequirementsforfood010203ThankthecustomerfortheirterritoryGreetthecustomerwarmandthankthemfordiningattherestaurantInquiryabouttheirexperienceAskiftheyareengagedintheirmealandifthereisanythingthatcanbeimproveduponinfuturevisitsProcessthepaymentQuicklyandefficientlyprocessthepayment,ensuringthatalldetailsarecorrectandthatthetransactionissmoothRestaurantcheckout04HotelBusinessServiceEnglishHotelstaffshouldbeabletoarrangemeetingroomswiththenecessaryequipmentandtechnologyforasuccessfulmeetingArrangingmeetingfacilitiesRegularlyinspectingandmaintainingthemeetingfacilitiesguaranteesacleanandwellfunctioningenvironmentforguestsFacilitykeepProvideconferenceroomservicesProvidingprintingoptionsGuestsshouldhaveaccesstoprintingserviceswithavarietyofpapersizes,colors,andfinishesCoppermaintenanceKeepingthecopiesingoodworkingconditionsandstoredwithpaperandtonerisessentialforeffectivecopyingservicesProvideprintingandcopyingservicesAssistwithprojectneedsHotelstaffshouldbeabletoassistguestswiththeirbusinessneeds,suchasarrangingforshippingorcourierservicesProvideconfidentialservicesHotelBusinessCentersoftenofferconfidentialservices,includingtyping,faxing,andphotocopyingdocumentsBusinessCenterConsulting05EnglishforHotelLeisureandEntertainmentServicesSwimmingpoolAswimmingpoolisagreatwaytorelaxandunwindItprovidesarefreshingswimthatcanhelpreducestressandimprovewellbeingGymAGymisagreatwaytostayfitandhealthyItprovidesarangeofequipmentthatcanhelpyouachieveyourfitnessgoalsSpaAspaisaplacewhereyoucanpamperyourselfandwithinarangeofrelaxingandadjustingtreatmentsItoffersvariousspaservicessuchasmass,medical,literature,pedigree,etcIntroductiontoHotelLeisureFacilitiesMakeanappointment01CallthespaorgymandmakeanappointmentfortheserviceyouwanttoenjoyArriveatthespaorGym02ArriveatthespaorGymonthedayofyourappointmentandcheckinwiththereceptionistStartyourtreatment03Onceyouhavecheckedin,yourtreatmentcanbeginEnjoyyourspaorgymexperienceandtakeadvantageofallthefacilitiesprovidedBookSPAorGymservicesLeisureandentertainmentserviceconsultationIfyouarenotsureaboutanyoftheservicesprovided,youcanaskthestaffformoreinformationTheywillbehappytoprovideyouwithdetailsabouttheirservicesandansweranyquestions