英文简历(客户服务代表)CUSTOMERSERVICEREPRESENTATIVE(Sales)SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.SUMMARYOFQUALIFICATIONSDemonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.Consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million.Thoroughknowledgeofmanagementproduction;assuretimelyandaccuratepresentationofgoods;adeptatcoordinatingdeliveryprocesses,organizationofdeliveryschedulesandmonitoringdeliverypersonnel.Extensiveexperienceinfacilitatingoperationalprocedures,Respondtocustomercomplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol.Exceptionalcommunication/interpersonalandorganizationalskills.EXPERIENCE1989-PresentOXBRIDGE,INC.Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationoncompanyproductsandservices.Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductiontoensurerealizationofcustomerspecifications.Collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.Conductextensivematerialscostingprocesses.Coordinatedeliveryschedulesandmonitordeliverypersonnel.OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice.Respondtoandresolvecustomercomplaints.Manageofficeoperationsandproducecorrespondence.Controlstockandconductpurchasingprocedures.Assistsalesdepartmentinestablishingclientbase/salesterritories.EDUCATION1993-PresentPROPHETJUNIORCOLLEGEAssociateDegreeProgramComputerOperationsProgram:Lotus1-2-3,DatabaseIII,Typing,Word-processing(Multimate),BusinessMath,SpeechCommunication,IntroductiontoComputersandEnglishComposition.NoticeBackgroundsummaryaccentuatescandidatesacquiredprofessionalskillsandimpressivetrackrecord.Listingrelevantcoursesaddsweighttocandidateseducationalcredentials.