国家开放大学电大本科商务英语4期末试题及答案（试卷号：1391)一 、交际用语（共计 10 分， 每小题 2 分）1一5题：选择正确的语句完成下面对话 ， 井将答案序号写在答题纸上。1.- Im really fed up with Larry!A. Im sorry to hear that.B. Really?C. Hey, whats up?2. - Hello, is that Sail Moving Company?A. Yes, this is Jack speaking.Thanks for calling.What can we do for you?B. Yes, Im Jack.Thanks for calling.What can we do for you?C. Yes,speaking.What can I do for you?3. - Are there any disadvantages to shopping online? But I think this problem will be solved soon.A. It makes life easy.B. It takes some time for the stuff you buy online to arrive.C. The stuff you buy online arrives quickly.4. Could you be sokindas toturn downthatrocknroll?Impreparingfor tomorrows meeting report.A. Its none of you business.B. No, I dont think so.C. Sure.Sorry to disturb you.5. I had a really good weekend at the seaside.A. Oh, thats very nice of you.B. Oh, Im glad to hear that.C. Its a pleasure.二、词汇与结构（共计30分， 每小题2分）6一20题：阅读下面的句子， 从A、 B、C三个选项中选出一个能填入空白处的正确选项， 井将答案序号写在答题纸上。6. The processing time per embassy.A. variousB.varietyC.varies7. It willabout eight percent more than initially projected.A. spendC.costB.pay8. has good reputation will sooner or later be successful in his business.A. whateverB. whoeverC. whosever9. When the rest of the room emotional,stay cool and use logic to negotiateand close.A. getC.got10. Somestoresevenoffer checkout quickly.A. expressC.exactB. getslanesforcustomerswith10itemsorlesstoB.expire11. The same is true individual proprietorships.A. ofC.atB.to12. Some of the customerscomplaints seemA. inacceptableB. unacceptable C.unaccepted13. That might be acceptable you handle the insurance fees.A. ifC.even ifB.whether14. The franchisor the franchisee should observe the regulations to make the business go well.A. orC.either15. Someofthe moment.A. propertyC.proprietaryB.as well assolutionswillsupporttheserequirementsbetterattheB.prosperity16. Did you get the financial records shape for your audit next month?A. intoC.fromB.in17. They exchanged tales ofor disappointing news of popular items sold out minutes after the spree began at midnight.A. bargainsB.dealsC.goods18. One kind of partnership is called a limitedpartnership.A. obligationC.liability19. Travelers,when bank or service clerks.B.responsibilitythe checks, have to sign the checks in the presence of theA.buyB.buyingC.to buy20. The instruction describes completely theand its safety basis.A. facultyB.facilitateC.facility三、 阅读理解（共 40 分， 每小题 4 分）21 一25 题： 阅读下列短文， 从 A、B、C 三个选项中选出一个正确答案， 井将答案序号写在答题纸上。Passage 1Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.21. Emotions play an important role during the negotiation, although their effect isbeing studied just A. at the beginning of negotiation practiceB. during the negotiation processC. not long before22. Negative emotions may make concessions.A. be helpful toB. be harmful toC. be nothing to23. During negotiations, the decision as to whether or not to settle depends on emotional factors.A. totallyB.to some extentC.completely not24. Attaining concessions can be done A. only by negative emotionsB. only by positive emotionsC. by both negative and positive emotions25. In different cultures,negotiators should use strategies toshow positive and negative emotions.A. the sameC.noB.different26一30题：请根据短文内容判断给出的语句是否正确， 正确的写“T ， 错误的写“F ， 井将答案写在答题纸上。Passage 2The balance sheet is produced at the end of a companys financial year, and is a snapshot of its financial situation. It shows the companys assets and liabilities at that point ln nme.There are two halves to a balance sheet. The top half shows where the money is being used in the business (the net assets), and the bottom half shows where this money came from (the capital employed . The total of each half should be the same, he