参考答案：Reduce office supply costs by 10% by the end of the 4th quarter.1CJack BrownSeptember 15Completed2DMike JonesSeptember 15Completed3BMike JonesOctober 1Completed4AJack/MikeOctober30Completed5HJackNovember 15In Process6EJackNovember 15In Process7FJackDecember 15In Process8GJack/Mike MikeJanuary 15Not startedComplete the apology letter with the given Chinese.Dear Mrs. Smith,I amwritingto _1_(为道歉) passing notes in class.I realize that you were discussing important concepts that are going to help us write our upcoming analysis essays and do well on the final, and I should have been _2_(密切关注)._3_(从现在开始), Ill limit my classroom communication to helpful comments that are _4_（有关）the subject matter and wait to discuss personal things until after class.I also wanted to thank you for giving me a warning _5_(代替) detention because my coach would have benched me if I had been late to practice. I _6_(承诺) you wont have to make that decision again._7_(谨上),KellyTammen参考答案：1. apologize for 2. paying closer attention 3. From now on 4. related to 5. instead of 6. promise you 7. Sincerely/Sincerely yoursWrite a composition on My Dream Job.Yourwritingshould include the followings.1. position: customer service representative2. ability: communication and customer service skills3. reason: an expert in theproduct line and strong relationships with customers参考答案：What I look for in a job, and what I love about this customer service representative position, is the ability to utilize my communication and customer service skills. I love interacting with customers and quickly and effectively problem solving with them. Down the road, after becoming an expert in your product line and developing strong relationships with your customers, I would love to work in sales.Write about an event based on the following information. You may need the 5Ws and 1H elements.31 May 1911She was launchedThe largest ship afloat;with a gross tonnage of 46,328 tons10 April 1912maiden voyagefrom Southampton to New Yorkat 11:40 p.m. on Sunday 14 April 1912hit an iceberg;badly damaged2227 passengers and crew on boardat 2:20 a.m. on Monday 15 April 1912sank1522 were drowned;705 escapedAt dawn on 15 April 1912Some of the survivors were picked upThe Cunard liner Carpathia heard the wireless distress calls参考答案：Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York, （via Cherbourg and Queenstown,）on 10 April 1912. With a gross tonnage of 46,328 tons, she was the largest ship afloat;（882 feet long, 92 feet wide, 8 decks rising to the height of an 11-storey building.）Four days and seventeen hours after the voyage began, at 11:40 p.m. on Sunday 14 April, she hit an iceberg and was badly damaged. Two hours and forty minutes later she sank. Of the 2227 passengers and crew, 705 escaped in twenty lifeboats and rafts; including her master, Captain Edward Smith. At dawn on 15 April the Cunard liner Carpathia, having heard the Titanics wireless distress calls 58 miles away, arrived at the scene and began picking up survivors.Complete the Promotion Project with the given Chinese.Promotion mixEmailDirect MailWorkshopSales forceGoalsTo _（六个月增加10%的销售）Target marketBusinesses that _（需求人力资源管理软件处理人力管理职能）Lunch date_（2015年1月）Key messages to get leads to respond to your offer/call to actionPresent softwares unique features that address users needs._（邀请销售领军人物参加免费的研讨会）Activities/TimingJan 15, send 500 emails to a list of companys target marketFeb 15, send direct mail to 50 qualifying sales leads, and register 20 to attend free workshopMar 153 hours of workshop for 20 prospects_（三月到五月，向有意向的客户直接销售）Lunch dateEmail Response Rate: 10% of 500 emails (50 sales leads)Direct Mail Response Rate: 20 prospects out of 50 sales leadsNumber of new clients:10 out of 20 prospectsSales: Increase sales by 10%参考答案：To increase sales by 10% at the end of six monthsBusinesses that require HR software solution to manage HR functionsJanuary 2015Invite sales lead to attend a free workshop.Mar to May, direct selling to prospects