专题3：投诉信【写信背景】投诉服务态度或商品质量。【谋篇布局】1.自我介绍，说明写信目的；2. 问题描述：投诉原因、事情经过、产生的后果；3. 表达希望，提出解决措施。【自我介绍】1. I am Li Hua, one of your customers/clients. 我是李华，你们的顾客/客户之一。2. I am Li Hua, a regular of your . 我叫李华，是你们.的常客。3. I am Li Hua, a member of your website. 我是李华，你们网站的会员。4. I am Li Hua, a passenger of Flight 388 on July 8th. 我是李华，7月8日388航班的乘客。【写信目的】1. I am writing to complain about .我写信是为了投诉.。2. I am writing to express my dissatisfaction with . 我写信是为了表达我对.的不满。3. Recently, I have met with some problems when using it, so I am writing to make a complaint. 最近，我在使用时遇到了一些问题，所以我写信投诉。4. I am sorry to have been provided with such poor service, and I believe that I have the right to ask you to deal with this problem. 我很难过被提供如此糟糕的服务，我相信我有权利要求你处理这个问题。5. I am writing to make a complaint about your service. 我写信是想投诉你的服务。【问题描述】1. The cause of my dissatisfaction are as follows. Firstly, /First of all, . Whats more,/In addition, . Whats worse, . Eventually, . 我不满意的原因如下。首先，. 而且/此外, . 更糟糕的是, . 最终，.2. There are some serious problems deserve your attention. For one thing, . For another, . Even worse, . 有些严重的问题值得你密切注意。一方面，. 另一方面，. 更糟糕的是, . 3. To begin with, . , which makes it impossible for me to . To make matters worse, . Much to my dissatisfaction, I find that.首先，. 所以我不可能. 更糟的是, .令我非常不满的是，我发现.4. Personally, I think that your service needs to be improved to live up to the uses expectations. 就我个人而言，我认为您的服务需要改进，以达到用户的期望。5. I found that my checked suitcase was badly damaged when I picked it up off the moving belt. Worried, I opened it, only to find half of my belongings were missing, including some gifts for my relatives. 当我从传送带上取下我的托运手提箱时，我发现它严重损坏了。我忧心忡忡地打开箱子，却发现我的东西少了一半，包括一些给亲戚的礼物。6. Whats worse, your staff was very rude when I filled a claim. 更糟糕的是，我填写索赔单时，你们的员工非常粗鲁。7. I just cant imagine how a company with a good reputation can do such a thing! 我简直无法想象一家声誉好的公司怎么会做这样的事！【表达期望】1. In order to improve the situation, it is advisable for you to take the following measures. 为了改善这种情况，建议你采取以下措施。2. I would be grateful if you could pay attention to what I have said above. 如果您能注意我上面所说的话，我将不胜感激。3. I would appreciate it if you could take measures to deal with the problem as soon as possible. 如果您能尽快采取措施处理这个问题，我将不胜感激。4. I hope that you will give it your due attention. 希望您能给予应有的重视。5. I do hope that you can . and improve your service. 我真的希望你能.并且改善你的服务。6. I would like to get this matter settled by the end of this month. 我想在本月底前解决这件事。7. I am in the hope that you will take the matter seriously and make an effort to solve the problems. Your early reply will be appreciated. 我希望你能认真对待此事，努力解决问题。如能早日答复，将不胜感激。8. You should thoroughly understand my discontent. I would be grateful if you could compensate for the loss and have this matter settled. Looking forward to your early reply! 你应该完全理解我的不满。如果您能赔偿损失并解决此事，我将不胜感激。期待您的早日回复！