Chapter 1. Courtesy EnglishUnit 1： GREETING & FAREWELLSl VOCABULARYwelcome 欢迎 friend 朋友 farewell 辞别identify 识别 definitely 肯定 safe 安全旳enjoy 喜欢 pleased 快乐 sure 当然trip 旅游 weekend 周末 again 再look forward to 期望 satisfaction 满意l PHRASES ON THE JOBGood morning Good afternoon Good eveningWelcome back Hi早上好 下午好 晚上好 欢迎回来 嗨Hello How do you do? How are you? Fine, thank you, and you?你好 你好 你好吗？ 很好，谢谢，你呢？Fine, thanks, and you?Good-bye Good night Good-bye for now很好，谢谢，你呢？ 再会 晚安 再会It was nice to see you again.Have a good evening See you later. It was nice seeing you.很快乐又见到你。 晚上快乐。 回头见。 很快乐见到你。Have a good weekendHave a safe trip Have a good dayHope to see you again周末快乐。 一路平安。 祝您快乐。 但愿再会到您。Thank you for coming (Thanks for coming) Look forward to seeing you again感谢光顾。 期望再会到您。l LISTEN TO THE CONVERSATIONListen to the guest and then fill the gap in each sentence.The guests name is . The staffs name is .The guest will today.Hell live in next time he comes.l TALKING TO THE GUESTStaff :Good morning. Mr. Smith. How are you today?Guest:Good morning. Jane. Im fine, thanks, and you?Staff:Im fine too. Are you checking-out today?Guest:yes, I think soStaff:Did you enjoy your stay here?Guest:Yes, I did.Staff:I hope our service is to your satisfactionGuest:Sure. Im very pleased with everything here.Staff:Thank you. I wish you a nice trip home and look forward to seeing you again.Guest:Thank you. Ill definitely come to the Sheraton next time Im in Tianjin.PAIR WORKFind a partner and play the roles of the staff and the guest who will be on holiday soon.OXFORD HUMOURThe more I study, the more I know.The more I know, the more I forget.The more I forget, the less I know.So why study?UNIT 2:INTRODUCTIONSVOCABULARY.introduce 简介 happy 快乐 spell out 拼写出来meet 会见 glad 快乐 first name 名pleased 快乐 nice 很好 last name 姓certainly 当然了 pleasure 快乐 enjoy 喜欢PHRASES ON THE JOBMy name is John Smith Its nice to meet you.It s nice meeting youi.我叫约翰.史密斯。 很快乐见到您。 很快乐见到您。Im Mary Copper Im pleased to meet you Im glad to meet you.我叫玛丽.库伯。 很快乐见到您。 很快乐见到您。Let me introduce you to John Smith Id like to introduce you to Mary Copper.我把你简介给约翰.史密斯。 我想把你简介给玛丽。Id like you to meet Mr. Thomson. I dont think weve met before但愿你认识一下托玛斯先生。 我想我们此前没见过。Have we met before? Youre new here, arent you?我们此前见过面吗？ 你是新来旳，对吗？LISTEN TO THE CONVERSATIONTALKING TO THE GUEST：Staff:Good morning, sir, May I know your name?Guest:Certainly. My name is John SmithStaff:Would you please spell your last name?Guest:Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff:How do you do Mr. Parkinson? Welcome to our hotelGuest:How do you do? Very nice to meet you.Staff:Hope youll enjoy you stay here.Guest:I think I willStaff:See you later.Guest:See you.PAIR WORKIntroduce yourself to a partner.EXERCISEPut in articles where needed.A:Would you like cold milk?B:Yes, please. Id like glass of beer if youve got it.A:Ill go and have a look in kitchen.Yes, theres bottle here, but it isnt coldB:Never mind. Can I have piece of ice in it?A:Sure. There is quite a lot in refrigerator.IDIOMS：No pain no gain.As busy as a bee.Hand and foot.As proud as a peacock.As hungry as a wolfBeat about the bush.UNIT 3: APOLOGIESVOCABULARYExcuse 原谅 apologize祈求原谅 mistake 错误forgive 原谅 mind 介意 assure 保证sorry 对不起 Right away立即 happen 发生bill 帐单 check 检查PHRASES ON THE JOBExcuse me Im sorry please forgive me. Thats Ok打扰一下。 对不起。 请原谅。 没什么。I do apologize Thats all right Please accept our apology.我很抱歉。 没关系。 请接受我们旳 歉意。Would you please wait a moment? Would you mind waiting a second?请稍等好吗？