商务英语信函常用短语和句式（一）常用短语称谓 Dear / 敬语 YoursDear Sir or Madam-Yours faithfullyDear Mr./Mrs./Miss/Ms Smith-Yours sincerelyDear John-Best wishes (私人关系比较亲密)信的开头：We are writing to enquire about 写信是询问关于We are writing in connection with 写信是关于 We are interested in and we would like to know 我们对感兴趣我们想知道 asking if 感谢（某日）询问是否的来信Thank you for your letter of (date), enquiring about 感谢（某日）询问有关的来信We have received your letter of (date), enclosing 感谢（某日）的来信以及随信寄来的 concerning 我们已收到（某日）关于的来信如果写信的开头或者是信中要提到某件事情：with reference to 关于further to 继之后with regard to 关于I am writing in connection with 我写信是为了A point in your letter gives us great concern that 我们很关心您信中提到的Regarding 关于告知好消息I am pleased to tell you that 我很高兴的告诉你/通知你I am delighted to inform you I am happy to advise you We are pleased to inform you thatWe have pleasure in informing you thatWe have the pleasure to apprise you ofWe have the honour to inform you that (of)坏消息I regret to tell you that 很遗憾/很抱歉告诉你/通知你I am sorry to inform you I am sorry to advise you that We regret that 我们很遗憾说明能做与不能做的事情We are unable to 我们不能We are able to 我们能We have been forced to 我们不得不说明原因This was owing to 这是因为(多半为坏消息)Due to 这是由于 As a result of 这是的结果Because of 这是因为请求采取行动，如果紧急的话，可以加上后面的词组Please could you as soon as possible 请你尽快We would be grateful if you could without delay 如果你能尽快，我们将不胜感激We would appreciate it if you could immediately 如你能尽快 我们将不胜感激道歉We must apologize for 我们必须为表示我们的歉意We apologize for 我们必须为道歉We are extremely sorry for 我们为感到抱歉询问信息We would like to know about/if 我们想了解有关Please could you give us further detail about 请给我们更多有关的信息We would be grateful if you could let us know about/if 如果能告诉我们有关，我们将不胜感激We would appreciate it if you could inform us about/if 如果能告诉我们有关，我们将不胜感激轻度抱怨Unfortunately, 然后直接说不幸的事情发生了，比如，Unfortunately, we have not yet received your payment, we would be grateful if you could makethe payment soon.提起注意（用在强烈抱怨中）I should like to draw your attention to (the fact that) 我想提请你们注意I should like to point out that 我想指出I should like to remind you that 我想提醒你们I hope that it is not necessary to remind you that 我希望没有必要提醒你们警告Unless 除非， 否则我们将不得不If (not) , we will be forced to 如果不， 我们将不得不.（二）常用句型普通结尾：I look forward to receive your reply/order/products/etc.期待收到你的答复，定单，产品等Looking forward to hearing from you. 期待你的来信提供消息类邮件的结尾I hope that this information will help you.期待这些消息会对你有所帮助。Please contact me if you need any further information. 如果需要更多的信息，请你与我联系Please do not hesitate to contact me if you are need any further information. 如果需要更多，请随时联系我Please feel free to contact me if you have any further questions. 有什么问题，请有我联络。Please let me know if you need any further information. 如果需要更多的信息，请告诉我。道歉信结尾Please accept our apologies once again. 请接受我们的歉意We hope that this has not caused you any in convenience. 我们希望这不会给你造成不便。私人商业信函，即关系比较非正式开头：Thank you for your letter/telephone call/telex/fax. 很感激你的来信/来电/电传/传真。It was a pleasure to (meet you at/on) 很荣幸在 时间/地点与你见面。It was good to （see you again at/on）很高兴在时间/地点再次见到你。 (hear from you again) 很高兴再次收到你的来信。It was a pity that ( we did not have more time to talk at/on) 很遗憾我们上次没有更多的时间讨论I am sorry that ( I missed you when you visited my office) 很遗憾你来我办公室时，我没能见到你。如果需要，可以在上述四个形式之后加上说过或者没有说过的话，It was good to talk to you on the telephone today. I was sorry to hear that you had not been so well. 今天能够在电话里和你交谈，真是太好了。听说你病了，我很难过。（It was pity that I missed you when you visited my office last week. I would have liked to have heard all your news. 很遗憾，上周你来我办公室时， 我没能见到你。 我很乐意听到有关你们的任何消息。信件主体要求提供消息：I was wondering if you could help me. 我不知道你是否能帮我。提供消息：I thought you might be interested to hear that 我想你可能会对感兴趣。抱怨：I am afraid we have a small problem. 恐怕我们有个问题告知坏消息：I am afraid I have some bad news. 恐怕，有些坏消息。结尾I look forward to seeing you again next time I am in 我期待着下次我在时，与你见面。If ever you are in London, please give me a ring or call in. 来伦敦时，给我打电话或来我公司坐坐。Please give my regard to Dianna Smith. 请替我向Dianna问好。Please pass my best wishes to Mr. Lund. I hope that he has now recovered from the flu. 请向兰德先生问好。我希望他早日康复