HRIS岗位职责任职要求HRIS岗位职责反欺诈小组组长 - Fraud and Risk Team Leader Teledirect Telecommerce Sdn Bhd Teledirect Telecommerce Sdn Bhd Responsibilities:Manage, direct, lead, coach, develop, motivate and inspire a team of Fraud Risk analysts to be the best they can be, making sure team members are equipped and enabled to detect and prevent fraud accurately.Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth.Use data for investigation and improvement actions, identify patterns in fraudulent activities, evaluating current fraud detection and prevention systems and formulating strategies and technologies for improvements.Work with Payment Fraud Team in creating and implementing new guidelines and workflow to eliminate chargeback.Comprehensively documents investigations and maintain high levels of confidentiality while performing investigation.Work cross-functionally with risk engineering to report trends and system loopholes affecting our risk products to develop and enhance internal tools for facilitating online safety initiativesActively take part in the decision-making process related to any new fraud and risk management policies.Create and document workflows and knowledge base for agents to ensure accuracy and consistency and elevate team efficiency and productivity.Requirement:Language proficiency in English Chinese (verbal written), possess strong networking abilities and communication skills.In-depth knowledge on fraud prevention, excellent analytical skills, attentive to details, 2-3 years experience in fraud, risk and banking.Willing to work in Malaysia, at least for 1 yearHRIS岗位【HRIS岗位职责任职要求】