BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C 2 A 3 B 4 D 5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 F Part 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM 40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT 45 CORRECTWritingPart 1 To:P. JonesFrom:Luisa GambonDate:21 November Subject:LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youBand 5All content points are covered, using natural sounding language and a consistently appropriate tone.Part 2 Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in .FIELDINGSThe customer complaints received in were 300 in January. Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:l firstly the companv received complaints for incorrect orders delivered. These errors were fewer in March.l secondly the time taken to deliver is too high. but the company has planned to recruit new agents.l Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers arent satisfied but many measures have been taken to improve their satisfaction.Band 4There is a satisfactory range of structures, with some errors, but these do not impede understanding. The content points are adequately covered, and the register is appropriate. The information is generally well organised, using headings and other discourse markers.Listening Part 1 1. JAYE2. CUSTOMER SERVICES3. OFFICE ASSISTANT4. 457.605. EUROPE HOLIDAYS6. BUSINESS CARDS7. MARKETING EXECUTIVES 8 (THE) (COMPANY) EOGO9 INFORMATION PACK10. PARK HOTEL11. FRONT GATE12. NEW DESIGNSPart 213 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H21 E 22. BPart323 B 24 B 25 C 26 A 27 C28 B 29 A 30 CTapescriptListening Test 1This is the Business English Certificate Vantage 2, Listening Test 1.Part One. Questions 1 to 12.You will hear three telephone conversations or tnessages.Write one or two uords or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4. Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 seconds to read through the form.pauseNow listen, and fill in the spaces.Woman: Personnel . . .Man: Hello, its Tim here, from Finance.Woman: Hi, Tim.Man: Ive had a letter from the tax office about a student who worked here last summer I wonder if you could look him up in your records.Woman: Sure, whats the name? Man: The surnames Jaye. First name Stephen. Woman: How does he spell his surname? Man: J-A-Y-E. Got that? Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road,Barnfield . . . Man: Yes, thats the one. Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually. Woman: Aah - they had lots of students working for them last summer. Man: Well, the tax people want to know his exact job title - Im not sure why.Woman: Mm, let me see . . . He was an office assistant. Man: Right, got that. They also want to know about his monthly earnings. Woman: Lets have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so thats four hundred and fifty-seven pounds sixty. Anything else? Man: Thats fine, thanks. Ill send them the information today . . .pauseNow listen to the recording again.pauseConversation Two. Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.pauseNow listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery youre printing for us.Woman: Im afraid Stevens away until Friday.Man: Oh - you see Im not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, Ive just received your proofs - the cards themselves are f