Lesson 1 Formal Verbal Communication in Business ILesson 2 Formal Verbal Communication in Business IILesson 3Cross-Cultural Communication in BusinessLesson 4 Business EtiquetteLesson 5 Contract EnglishContract LingoLesson 6Negotiation EnglishLesson 7Business ReportingLesson8Business News Reading Lesson9Interview EnglishLesson OneFormal Verbal Communication in Business I正式商业交流 （1） 研讨会Part IObjectives Procedures of Seminars Leading and Commonly Used Sentence Structures研讨会各个程序及常用句型 Questioning Techniques提问技巧 A Leader and A Good Listener, At the Same Time做好的听众，做好的领导者 Giving Criticism提出批评观点的技巧Part IIThe How-TosLeading Seminars/ Questioning Techniques General procedures of a seminar/lecture1) Self-introduction2) Introduction of Topic3) Describing sequences and timing4) Highlighting information5) Involving the audience6) Giving instructions7) Checking understanding8) Asking questions9) Clarifying questions10) Evading questions11) Inviting comments12) Interrupting13) Transitions14) Reformulations15) Closing Language ReferenceSelf-introduction 自我介绍Good morning, Im - and Ive been invited to give this talk/ presentation / lecture because-I have done research in / I have a special interest in / my experience is inIntroduction of Topic 话题介绍In my presentation/talk/lecture today I shall be dealing with-The subject of my - today is -What Id like to do today is introduce/suggest/ analyse/ describe / explainMy topic/subject today is -I shall be dealing with 2/3/4. main areas/topics/subjects todayDescribing Sequences and Timing 程序介绍与时间安排First I want to /spend a few minutes outlining -/remind you of the background to/summarise the -/explain-/ present-Next I shall-/after that I will take the opportunity of describing-/ Then well look at-Finally I want to-Highlighting Information 重点介绍(Rhetorical questions)So, what does that mean?/How can we interpret this?/Whats the explanation for this?/What are the implications of these findings?(Change of focus)What that tells us is/What Im suggesting is/What is clear is that(Introducing auxiliary verb)So clearly we do need to-/Obviously they did understand that-/ Of course you do wan to know why-Involving the Audience 听者的参与Lets have a show of hands, how many of you agree with -Im sure we all know what its like to-Let me ask you spend a couple of seconds thinking about-Well, what would you do, I wonder-Just look around the room and take a note of /how many men are wearing a tie-/how many people are wearing jeans-/the average age of the participantsGiving Instructions 给予指示For this exercise, we are going to work in pairs: groups of 3/4/5Make a note of these words/figuresRead the paragraph on page -Please note that I shall be timing the exercise and you have exactly 7 minutesNow complete the questionnaire and put your name in the top left-hand cornerChecking Understanding 随时观察听者反映Is everyone with me so far?Are there any questions at this stage?Would anyone like me to run through that again?If you have any problems with the detail, dont worry because all the information is in your handoutAsking Questions 询问问题Direct questions/open-ended:What/why/how/where/whenClosed questions :Do you/did youDelicate questions:I was wondering if/ could I ask you/ would you mind telling me/if its not indiscreet Id like to know/might I ask/may I askClarifying Questions 澄清问题So you want to know about-/is it the figures that worry you/ when you say-do you mean-/If Ive understood the question you want to know about-Evading Questions 回避问题Thats not really my field-/ thats a bit outside the scope of todays topic/ I havent got the precise information with me today/ thats not really for me to say/Id need notice of that question to answer you in full/this is not really the place to discuss that matter/ perhaps thats a question for another meetingInviting Comments 鼓励并听取意见Has anyone got any questions at this point?Would anyone like to comment on that?Does anyone disagree with my last point?Can anyone confirm my experience?If nobody has any questions then Ill move onInterrupting 中断Id like to discuss it further, but I think its time to move onCould I just stop you there-If I might just add-Im sure wed all agree, but perhaps we should get back to the main pointTransitions 过渡If we could now turn to-/my next point is-/ what I want to do next is -/ lets move on to-/that completes my analysis of-/so, now we are going to-Reformulations 总结If I might just go over that again-/so, in summary-/ just to remind you of the key facts/the main points/ the advantages of-/my main arguments were-Closing 结束Thank you for listening to me todayI hope you ha