IT外包公司员工离职问题及对策探讨发表于:2009-11-2914:26发表主题：ITIL术语中英文对照表，论坛里有看到，一丁但是没有过验证，在这里贴ITIL术语中英文对照表Absorbedoverhead可分摊间接费用Absorptio ncosti ng吸收成本法，完全成本法Acceptanee 验收Acceptanceenvironment 验收环境Acceptancetest 验收测试Accessc on trol 访问控制Accounting会计核算Accuracy准确度Actio nlists行动列表ActivityBasedCosting(ABC)作业成本法(ABCAdaptivemaintenance 适应性维护Additivema intenance 补充性维护Adjustability 可调整性AgreedServiceTime(AST)约定服务时段Alert告警Alertphase告警阶段Allocatedcost可直接分配成本Applicatio n 应用，应用系统Applicati onmaintenance应用维护Applicationmanagement 应用管理Applicati on siz ing应用选型Applicatio nsoftware应用软件Apportio nedcost 待分摊间接成本Architecture 架构Archive 存档Asset资产Assetma nageme nt 资产管理Assuranee 保证Attributes 属性Audit审计Auditability 可审计性Authe nticati on 验证Authe nticity 真实性Authorisati on 授权AutomaticCallDistribution(ACD)自动呼叫转发(系统)(ACDAvailability 可用性Availabilityma nageme nt可用性管理AvailabilityManagementDatabase(AMDB)可用性管理数据库(AMDBBackup备份BalancedScorecard(BSC)平衡计分卡Baseline 基线Baseli nesecurity安全基线Batchprocess in grate 批处理速度Ben chmark 标杆Biometrics生物测定学BS7799BS7799Budgeting预算编制BugBU(也可形象地译为“臭虫”)Build构建Build ingen vir onment 构建环境Busin ess业务，商业Businesscapacitymanagement 业务能力管理Bus in essC on ti nu ityMa nageme nt(BCM)业务持续性管理(BCMBusi nessfu nctio n 业务功能，业务职能部门Bus in essImpactA nalysis(BIA)业务影响分析(BIA)Businessprocess 业务流程Busin essrecoveryobjective业务恢复目标Busi nessrecoverypla nframework业务恢复计戈 U框架Busin essrecoverypla ns 业务恢复计戈 UBusinessrecoveryteam 业务恢复小组BusinessRelationshipManagement(BRM)业务关系管理(BRIMBus in essrequest 业务请求BusinessUnit(BU)业务单元(BUBypass临时措施Call呼叫Callce nter 呼叫中心CapacityDatabase(CDB)能力数据库(CBDCapacityma nageme nt 能力管理Capacityplan能力计划Capacitypla nning 能力规戈 U页脚内容#Capitali nvestme ntappraisal资本投资评估Cap italizatio n资本化Category类别，分类Cen tralpoi ntofco ntact联络中心Certificate 证书CertificationAuthority(CA)认证机构(CACertify 认证Change变更ChangeAdvisoryBoard(CAB)变更顾问委员会(CABCha ngeAdvisoryBoard/Emerge ncyCommittee(CAB/EC)变更顾问委员会/应急委员会(CAB/ECChan geauthority 变更授权Changebuilder变更构建者Changecontrol 变更控制Cha ngedocume nt变更文档Changehistory 变更历史Changelog变更日志Chan gema nagemen变更管理Chan gema nager变 更经理Chan gemode I变更模式Changeprocessing 变更处理Cha ngeRecord变更记录Changerequest 变更请求Chargeable unit 计费单元Charging 计费Cllevel配置项级别Clarity 易理解性Classificatio n 分类，分级Clea ndesk 桌面清理，桌面整理Client客户Coldstand-by 冷支持Command,controlandcommunications 命令、控制和协调Communi cati on facility通信设备，通信设施Compatibility 兼容性Completeness 完整性Complexity 复杂性ComponentFailurelmpactAnalysis（CFIA）组件故障影响分析（CFIA）Compromise 泄漏Computer计算机ComputerAidedSystemsE ngin eeri ng（CASE）计算机辅助系统工程（CASEComputercenter计算机中心Computeroperations 计算机操作Computerplatform 计算机平台Computersystem计算机系统ComputerTelephonylntegration（CTI）计算机电话集成（系统）（CTI）Con fide ntiality保密性Con fide ntialityntegritya ndAvailability（CIA）保密性、完整性和可用性（CIA）Con figurati on酉己置Con figurati on baseli ne配置基线Con figurati oncon trol配置控制Con figurati on docume ntati on酉己置文档Con figurati oniden tificati on酉己置标识Con figuratio nltem(CI)配置项（CI）Configurationmanagement 酉己置管理Con figurati onMan ageme ntDatabase(CMDB)配置管理数据库(CMD)Con figurati onman ageme ntpla n 配置管理计戈 UCon figurati onman ager配置经理Con figurati on structure配置结构Con figure 配置Conn ectivity 连通性Contingencymanager 应急经理Contingencyplan 应急计戈UContingen cypla nning应急规划Con ti ngen cypla nningandcon trol应急规戈 U及控希 9Con ti nuity 持续性Contin uityma nager 持续性经理Con ti nu ousavailability持续可用性Continu ousoperati on持续运作Con tract 合同Control 控制Co ntrollability可控性CookieCookie （也可形象地译为“甜饼”，译者注）Correctability可纠正性Correctiveco ntrols纠正性控制Correctivemai ntenance 纠正性维护Correctivemeasures 纟片正措施Cost成本，费用Costeffective ness成本效益Costma nageme nt成本管理Costunit成本单元Costing成本核算Countermeasure 防范措施Cracker 骇客CRAMMCRAMM国中央计算机与电信局行风险分析和管理的方法。译者注）Crisis危机CrisisManagement 危机管理Crypta nalysis 密码分析Cryptography 密码术Customer 客户Customerliais on 客户联络员（即我们通常所指的“客户经理”，译者 注）CustomerRelationshipManagement（CRM）客户关系管理（CRMCustomerSatisfactionSurvey（CSS）客户满意度调查（CSSData数据Datacenter数据中心Datacollectio n 数据集Datai nfrastructure数据基础架构Datamining数据挖掘Datawarehouse 数据仓库Database数据库Decryption 解密DefinitiveHardwareStore(DHS)最终硬件库(DHSDefinitiveSoftwareLibrary(DSL)最终软件库(DSL)Degradability 可恢复性Degradation 恢复Deltarelease 包发布，增量发布Dema ndma nageme 需 求管理Depe ndency 依赖性Depreciati on 折旧Detectio nco ntrols检测控制Detectionmeasures 检测措施Detectio ntime 检测时间Developmentenvironment 开发环境Differe ntialchargi ng差别定价Digitalsig nature数字签名Directcost 直接成本Disaster 灾难Disasterrecovery 灾难恢复Disasterrecoverymanagement 灾难恢复管理Disasterrecoverypla n灾难恢复计划Disasterrecoverypla nning灾难恢复规戈 UDiscountedcashflow贴现现金流量模型(DCFDisco unting 折扣Distributedcomputi ng分布式计算Distributedsystem 分布式系统Documentation 文档Domai n 域Downsizing规模缩减，向下优化Down